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  2. MIDRANGE-L
  3. July 2001

RE: Freezing AS400


*EVERYONE* should ensure that they go to the IBM Redbooks site and ensure they have a copy of 'AS/400 Diagnostic Tools for System Administrators', print off the PDF file and keep it within 5 feet of their AS/400 ("Ma, why won't the rebel call it an i-series?") next to 'AS/400 Service Functions', 'Basic System Operations and Problem Handling', 'Backup and Recovery Guide' and the appropriate service manuals for their system.
Usually a combination of any 2 of these books identifies most AS/400 related problems before I have to involve IBM - it's a lot quicker to say "Disk 7 is failing" then "I've got a strange code on my little LCD screen"...

Steven Donnellan
AS/400 Systems Manager
IBM Certified Specialist - AS/400 Professional Operator
Simon Jersey Ltd

http://www.simonjersey.com


"Urbanek, Marty" <Marty_Urbanek@stercomm.com>
Sent by: midrange-l-owner@MIDRANGE.COM

18/07/01 18:25
Please respond to MIDRANGE-L

       
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        Subject:        RE: Freezing AS400



After the machine craps out there is a way that you can get it to take a
dump as you are bringing it back up, before it re-initializes storage, so
that you are dumping the machine in the state where it lost its mind. I
think it is a combination of using the control panel functions and DST. Then
once you have the dump, IBM can dial in and look at it or you can send it to
them. Sorry I can't be more specific, but when I needed to do this I had IBM
on the phone telling me what to do, what areas to dump, what parameters to
specify, etc. so my procedure would probably not apply to your specific
problem. I assume if you are posting out here first, you probably don't have
a SupportLine contract. It could get expensive paying by the hour, but if it
is an important system and the PTFs don't help you, perhaps it would be
worth it to try this route.
-Marty
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