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midrange.com
We have IBM support. Software and hardware. 24x7. We have 15pmr's opened
up on V4R5 since January, of which 50% are not closed. I use the website
to open/view/update pmr's. I find their service to be quite excellent. I
wouldn't run without it.
Rob Berendt
==================
A smart person learns from their mistakes,
but a wise person learns from OTHER peoples mistakes.
Scott Klement
<klemscot@klements. To: MIDRANGE-L@midrange.com
com> cc:
Sent by: Subject: Re: IBM SupportLine
owner-midrange-l@mi
drange.com
05/24/01 05:36 PM
Please respond to
MIDRANGE-L
Hello Bale Handleman,
My company bought 30 minutes of supportline time in 1995. So far, I think
we've used about 10 or 15 of those minutes.
I recently priced IBM SupportLine, when we bought out new RISC box, and
set up hardware maintenance. They no longer seem to have the option to
buy a certain number of minutes -- you have to pay for a contract for a
period of time -- I think it was a year, but my memory is fuzzy on that
detail -- anyway the prices were just absurd, something like $1500/year
for "prime shift" and $1900/year for "full shift".
When you consider that I've only used 15 minutes in the past 6 years,
you can see that these prices are a bit crazy. If I continued that
trend, I'd be paying something like $200/minute. :) If I need IBM
support, I'll just pay the hourly rate....
By contrast, I wouldn't be caught dead without the hardware maintenance.
My iSeries/400 is mission critical. If the machine starts smoking, I want
to know that I've got a trained export I can call!
On Thu, 24 May 2001 D.BALE@handleman.com wrote:
> I'd be curious to know the mix of the MIDRANGE-L population that has an
IBM
> SupportLine contract. In the past, this was always a given in any shop
I've
> worked in but, for reasons unknown to me, we supposedly have only one
> SupportLine contract for one of our boxes. Given the fact that we're
mostly
> on V3R7 around here, we may not even have a SupportLine contract anymore.
>
> In the past, I considered SupportLine as an absolute necessity before
> embarking on any OS upgrade. I may have treated cume PTFs in the same
manner,
> although my memory is fuzzy on that. I also seem to recall that, at one
time,
> if you had SupportLine you also had IBM hardware service, and vice versa,
but
> I know that's not the case now.
>
> I see that IBM is offering a rebate for new SupportLine accounts and
thought
> I'd better poll the collective mindset here before I go asking management
to
> cough up the bucks for SupportLine, especially before we get going on our
> upgrades.
>
> Are there any viable alternatives to SupportLine?
>
> - Dan
> Dan Bale says "BAN DALE!"
> IT - AS/400
> Handleman Company
> 248-362-4400 Ext. 4952
> D.Bale@Handleman.com
> Quiquid latine dictum sit altum viditur.
> (Whatever is said in Latin seems profound.)
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