RE: IBM SupportLine -- MIDRANGE-L

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We have Support Line and I would not want to be without it. We only use it a
few times a year, but when we do it is usually a crisis or a real time
crunch, so it makes it worth the money. We have several systems on the
contract, and they charge the most for the first one and then cut you break
on subsequent systems. Usually I get to talk to someone on the first call
and usually that person is very competent.
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