RE: IBM SupportLine

[tomh@xxxxxxxxx]

I called 'em once in 1984, when I was just starting out on the S/34.  Then again about a month ago to walk me thru getting SSL working on our new box.  Both times it was money well spent (and I should've called sooner).

"Leland, David" <dleland@Harter.com> Sent by: owner-midrange-l@midrange.com 05/25/01 08:01 AM Please respond to MIDRANGE-L

To:        "'MIDRANGE-L@midrange.com'" <MIDRANGE-L@midrange.com>         cc:                 Subject:        RE: IBM SupportLine

Always have and always will.  It's saved us more than once. 

Dave 

-----Original Message----- 
From: D.BALE@handleman.com [mailto:D.BALE@handleman.com] 
Sent: Thursday, May 24, 2001 3:35 PM 
To: MIDRANGE-L@midrange.com 
Subject: IBM SupportLine 

I'd be curious to know the mix of the MIDRANGE-L population that has an IBM 
SupportLine contract.  In the past, this was always a given in any shop I've 
worked in but, for reasons unknown to me, we supposedly have only one 
SupportLine contract for one of our boxes.  Given the fact that we're mostly 
on V3R7 around here, we may not even have a SupportLine contract anymore. 

In the past, I considered SupportLine as an absolute necessity before 
embarking on any OS upgrade.  I may have treated cume PTFs in the same manner, 
although my memory is fuzzy on that.  I also seem to recall that, at one time, 
if you had SupportLine you also had IBM hardware service, and vice versa, but 
I know that's not the case now. 

I see that IBM is offering a rebate for new SupportLine accounts and thought 
I'd better poll the collective mindset here before I go asking management to 
cough up the bucks for SupportLine, especially before we get going on our 
upgrades. 

Are there any viable alternatives to SupportLine? 

- Dan 
Dan Bale says "BAN DALE!" 
IT - AS/400 
Handleman Company 
248-362-4400  Ext. 4952 
D.Bale@Handleman.com 
  Quiquid latine dictum sit altum viditur. 
  (Whatever is said in Latin seems profound.) 
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