Re: IBM SupportLine

[Scott Klement <klemscot@xxxxxxxxxxxx>]

I agree that the support is excellent.  

Why does everyone keep saying "I wouldn't run without it".   If I never
use it -- why should I pay $1500/year for it?!  

If an emergency comes up, I can still get help from them!  Sure, I have
to pay (approx) $250/hr if I need help -- but based on my past experience,
this is still DRAMATICALLY CHEAPER than $1500/yr.

So why does everyone say "I wouldn't run without it"????  Unless you use
it a lot, it makes perfect sense to run without it!


On Fri, 25 May 2001 rob@dekko.com wrote:

> 
> We have IBM support.  Software and hardware.  24x7.  We have 15pmr's opened
> up on V4R5 since January, of which 50% are not closed.  I use the website
> to open/view/update pmr's.  I find their service to be quite excellent.  I
> wouldn't run without it.
> 
> Rob Berendt
> 


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