Re: IBM support

["R. Bruce Hoffman, Jr." <rbruceh@xxxxxxxxxxxxx>]

-----Original Message-----
From: Chris Bipes <rpg@cross-check.com>
To: MIDRANGE-L@midrange.com <MIDRANGE-L@midrange.com>
Date: Wednesday, June 07, 2000 1:36 AM
Subject: Re: IBM support


>I think business partners have this type of support.  We are not a business
partner nor a developer, rather an end user, but when ever we ask the
business partner we deal with, they get back to us after they call IBM
support.  But then I usually beat them with Web searches on IBM's AS400
support web pages for PTF which is free.
>


Actually, we pay for this support.  There is are annual fees for e-mail
support and phone support, just like the customer...

The advantage is that we can ask them anything, not just support problems.
If the customer has a support line contract in place, they can ask anything
also.  But I know that most don't take advantage of that support, even when
they are paying for it.

===========================================================
R. Bruce Hoffman, Jr.
 -- IBM Certified AS/400 Professional System Administrator
 -- IBM Certified AS/400 Professional Network Administrator

"The sum of all human knowledge is a fixed constant.
    It's the population that keeps growing!"



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