RE: IBM support

[Chris Bipes <rpg@xxxxxxxxxxxxxxx>]

Too Bad, It should be free to Business Partners and Free if not cheap for
Application Developers.  As an end user I expect to pay for support over and
above defect reporting/Analysis.  We use our business partner instead of
support line

Christopher K. Bipes     mailto:ChrisB@Cross-Check.com
Sr. Programmer/Analyst   mailto:Chris_Bipes@Yahoo.com
CrossCheck, Inc.         http://www.cross-check.com
6119 State Farm Drive    Phone: 707 586-0551 x 1102
Rohnert Park CA  94928 Fax: 707 586-1884

If consistency is the hobgoblin of little minds, only geniuses work here.
Karen Herbelin - Readers Digest 3/2000


-----Original Message-----
From: R. Bruce Hoffman, Jr. [mailto:rbruceh@attglobal.net]
Sent: Wednesday, June 07, 2000 5:44 AM
To: MIDRANGE-L@midrange.com
Subject: Re: IBM support


Actually, we pay for this support.  There is are annual fees for e-mail
support and phone support, just like the customer...

The advantage is that we can ask them anything, not just support problems.
If the customer has a support line contract in place, they can ask anything
also.  But I know that most don't take advantage of that support, even when
they are paying for it.

===========================================================
R. Bruce Hoffman, Jr.
 -- IBM Certified AS/400 Professional System Administrator
 -- IBM Certified AS/400 Professional Network Administrator

"The sum of all human knowledge is a fixed constant.
    It's the population that keeps growing!"
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