Re: IBM support

I think business partners have this type of support.  We are not a business 
partner nor a developer, rather an end user, but when ever we ask the business 
partner we deal with, they get back to us after they call IBM support.  But 
then I usually beat them with Web searches on IBM's AS400 support web pages for 
PTF which is free.

Christopher K. Bipes            Mailto:chrisb@cross-check.com
Senior Programmer/Analyst    Http://www.cross-check.com
CrossCheck, Inc.                707 586-0551 x 1102
6119 State Farm Drive       707 586-1884  FAX
Rohnert Park, CA  94928


----- Original Message ----- 
From: "M. Lazarus" <mlazarus@ttec.com>
To: <MIDRANGE-L@midrange.com>
Sent: Tuesday, June 06, 2000 4:56 PM
Subject: IBM support


  If anyone in IBM marketing wants to know how to get "developers on board" 
w/ the AS/400 platform, one way would be to follow Microsoft's lead.  I 
just received a blurb in the mail.

  The front cover says: FREE TECHNICAL SUPPORT*.  Inside the "*" is 
explained: Surprise.  There's no catch.  When we said free, we meant free.

  This is for M$ monitored news groups, knowledge base web site or Business 
Critical Phone Support.  24/7/365.

  Contrast this w/ IBM support that makes you jump through hoops and has 
hefty charges.

  Obviously, this is being paid for in some fashion, so if M$ can do it why 
can't IBM?  Just a thought.

  Comments anyone?  (No flames please!)

  -mark
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