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I think business partners have this type of support. We are not a business partner nor a developer, rather an end user, but when ever we ask the business partner we deal with, they get back to us after they call IBM support. But then I usually beat them with Web searches on IBM's AS400 support web pages for PTF which is free. Christopher K. Bipes Mailto:chrisb@cross-check.com Senior Programmer/Analyst Http://www.cross-check.com CrossCheck, Inc. 707 586-0551 x 1102 6119 State Farm Drive 707 586-1884 FAX Rohnert Park, CA 94928 ----- Original Message ----- From: "M. Lazarus" <mlazarus@ttec.com> To: <MIDRANGE-L@midrange.com> Sent: Tuesday, June 06, 2000 4:56 PM Subject: IBM support If anyone in IBM marketing wants to know how to get "developers on board" w/ the AS/400 platform, one way would be to follow Microsoft's lead. I just received a blurb in the mail. The front cover says: FREE TECHNICAL SUPPORT*. Inside the "*" is explained: Surprise. There's no catch. When we said free, we meant free. This is for M$ monitored news groups, knowledge base web site or Business Critical Phone Support. 24/7/365. Contrast this w/ IBM support that makes you jump through hoops and has hefty charges. Obviously, this is being paid for in some fashion, so if M$ can do it why can't IBM? Just a thought. Comments anyone? (No flames please!) -mark +--- | This is the Midrange System Mailing List! | To submit a new message, send your mail to MIDRANGE-L@midrange.com. | To subscribe to this list send email to MIDRANGE-L-SUB@midrange.com. | To unsubscribe from this list send email to MIDRANGE-L-UNSUB@midrange.com. | Questions should be directed to the list owner/operator: david@midrange.com +--- +--- | This is the Midrange System Mailing List! | To submit a new message, send your mail to MIDRANGE-L@midrange.com. | To subscribe to this list send email to MIDRANGE-L-SUB@midrange.com. | To unsubscribe from this list send email to MIDRANGE-L-UNSUB@midrange.com. | Questions should be directed to the list owner/operator: david@midrange.com +---
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