Re: Web Tech Support

[Jeff Crosby <jlcrosby@xxxxxxx>]

"Shaw, David" wrote:

> One of the things that frustrates me with many of IBM's support changes over
> the last few years is that the new stuff is apparently being done by people
> unfamiliar with what the old stuff was capable of.  They proudly implement
> these "wonderful" new features which aren't as good as what they had 5 or 10
> years ago.  If Internet delivery of PTF's requires more manual steps than
> ECS delivery of PTF's, why would I want to use it?  If InfoCenter is harder
> to find information in than BookManager Library Reader or even STRINFSKR
> (and it is!), why should I be happy about being forced to use it?  And why
> oh why can't they ever keep a customer's account details correct for more
> than 1 day?

That was right on.  If IBM "improves" some of this stuff much more, it
will be impossible to use efficiently.

-- 
-Jeff
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