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IMHO the ROBOT products are not as good as the IBM having worked with both
on several occasions.   First, all of the Help Systems products do full
opens on all of the database files in their systems.  They also have a
tremendous number of seize locks generated by the software.  What that all
means is they use LOTS of machine to do their job.  The databases generated
by the history and such will use as much space as you give it, and then
some.  The IBM products are much more efficient.  From a feature function
standpoint, Help Systems has more stuff, but you will find yourself not
using most of it.  Help Systems support and IBM support on these products
are about the same, both fairly responsive.  If I already owned the IBM
software, there is no way I could justify a switch to Help Systems.

Regarding the record/playback.  Why does it matter to you?  If you are
going to set up test scripts and maintain them, maybe they will offer some
value, however I have never seen anyone really do that.  Normally the test
scripts do not keep up with changes and become not useful.  Besides some of
the change management software will have scripting tools that will do a
better job.

The main question is:  Why would you leave the IBM software for the Help
Systems software.  How is the investment in Help Systems going to benefit
you?  The only real thing I can come up with is the Paging software Help
Systems has.  Does a nice job, and IBM does not have a good alternative.

These comments are mine and mine alone and do not represent the opinion of
my employer or anyone else.

Jim Oberholtzer


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