RE: connection problem - somewhere

[Debbie Helms <DHelms@xxxxxxxxx>]

You must not have very many users complaining.  How often is "occasionally"?
Our workstations are "NT". 

        -----Original Message-----
        From:   Mark Walter [SMTP:mwalter@netrax.net]
        Sent:   Thursday, November 18, 1999 3:04 PM
        To:     MIDRANGE-L@midrange.com
        Subject:        Re: connection problem - somewhere

        We occasionally have the same problem with W95/98 workstations. Both
SNA and
        Telnet and a HP Switch. I write it off as problem with Windows.
        -----Original Message-----
        From: Debbie Helms <DHelms@Lance.com>
        To: 'MIDRANGE-L@midrange.com' <MIDRANGE-L@midrange.com>
        Date: Thursday, November 18, 1999 11:26 AM
        Subject: connection problem - somewhere


        >Yesterday I spent most of the day on the phone with IBM.  We have
had a PMR
        >open with IBM since about June.  The problem is P/C interactive
sessions
        >hang.  The interactive session shows input inhibited.  To the user
the job
        >looks like it is running and they are waiting for the P/C to be
uninhibited
        >to be able to enter more data or hit another key.  To the 400 the
job is
        >active, shows no CPU being used and is waiting for the user to
enter more
        >data or hit another key.   A catch-22!
        >
        >IBM says this is NOT a 400 problem.  They think that somewhere
between the
        >400 and P/C the connection is getting lost.  This happens on
Telnet, SNA,
        it
        >doesn't matter the connection type.  They said - maybe a link
problem with
        >the cable - although the entire controller doesn't drop - only one
P/C.  It
        >could be between the server and the 400   - something is corrupt on
the
        >server.  IBM suggested a sniffer trace.
        >
        >There is one common denominator...a XYLAN  switch...Has anyone had
a
        problem
        >like this?
        >
        >I am open to any suggestions.  Where do I go from here?  There are
too many
        >users having this problem to think it may just go away.  This is
happening
        >to anyone and everyone.  It is not a particular program or product.
        >
        >
        >
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