RE: Dialing software

["Rich Duzenbury" <rduz@xxxxxxxx>]

I had a client a few years back want to do this.

He had a phone switch (can't remember which one now) that could be made to do 
things via RS-232 asynch connection.

The general idea is that a batch job would run on the 400 accepting requests 
from users, such as 'dial a certain phone number'.   The batch job would 
process each request in FIFO order by sending commands to the switch over the 
asynch line.  

Commands could be strung together and sent to the phone switch in such a way as 
to select an outside line, dial a call, and then transfer the call to the 
extension associated with the terminal.

Now, 'accepting requests from users' really means that the application is 
updated so that pressing a function key or some such causes the phone request 
to be dropped in a file or on a data queue or such.

No matter how hard I try, touching the screen (now where is that mouse anyhow?) 
on a truly dumb terminal does nothing but leave a smudge...

HTH

Regards,
Rich
> I have a manager that seems to believe he can save a TON of time 
> if he was able to "click" on the "area" that had this phone number 
> and his phone (not his pc) would dial this number.
> 
> He wants this functionality available to the dumb terminals as well.  

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