Re: Intermittent problems with printing to IP connected printers -- MIDRANGE-L

Diana,

Your setup looks fine. To troubleshoot, end on of the printers with the problem. Do a CHGOUTQ prompt(F4) and fill in all the necessary values for that printer(Press F10 or Enter to see rest of parameters). If it works fine, then you must reinstall the HP driver or the printer can not fully support page range printing option (it means the printer does not fully support the PCL included in the HP driver *HPPJLDRV on your AS/400). Look at option 2 below carefully and compare with you configuration.

1. CHGOUTQ values
Output queue . . . . . . . . . . > CUSTSERV1     Name
Library . . . . . . . . . . .        *LIBL       Name, *LIBL, *CURLIB
Maximum spooled file size:
Number of pages . . . . . . .   *NONE         Number, *SAME, *NONE
Starting time . . . . . . . .                            Time
Ending time . . . . . . . . .                           Time
                                             + for more values
Order of files on queue . . . . *FIFO         *SAME, *JOBNBR, *FIFO
Remote system . . . . . . . . .   *INTNETADR
Remote printer queue . . . . . .   'CUSTSERV1'

Writers to autostart . . . . . .    1             1-10, *SAME, *NONE
Queue for writer messages . . .   QSYSOPR       Name, *SAME
Library . . . . . . . . . . .        *LIBL       Name, *LIBL, *CURLIB
Connection type . . . . . . . .   *IP           *SAME, *SNA, *IP, *IPX...
Destination type . . . . . . . .    *OTHER        *SAME, *OS400, *OS400V2...
Host print transform . . . . . . *YES          *SAME, *YES, *NO
Manufacturer type and model . .   *HP4
Workstation customizing object     *NONE         Name, *SAME, *NONE
Library . . . . . . . . . . .         Name, *LIBL, *CURLIB
Internet address . . . . . . . .     '10.50.0.10     '
Destination options . . . . . .   *NONE

Print separator page . . . . . .   *NO           *SAME, *YES, *NO
User defined option . . . . . .   *NONE         Option, *SAME, *NONE
                                            + for more values
       User defined object:
   Object . . . . . . . . . . . .   *NONE         Name, *SAME, *NONE
     Library . . . . . . . . . .                        Name, *LIBL, *CURLIB
   Object type . . . . . . . . .                     *DTAARA, *DTAQ, *FILE...
User driver program . . . . . .   *NONE Name, *SAME, *NONE
   Library . . . . . . . . . . .                       Name, *LIBL, *CURLIB
Text 'description' . . . . . . . 'Outq for printer HP6000 in Customer Svc Dept'

                            Additional Parameters

Display any file . . . . . . . .   *YES          *SAME, *NO, *YES, *OWNER
Job separators . . . . . . . . .   0             0-9, *SAME, *MSG
Operator controlled . . . . . .   *YES          *SAME, *YES, *NO
Data queue . . . . . . . . . . .   *NONE         Name, *SAME, *NONE
   Library . . . . . . . . . . .                 Name, *LIBL, *CURLIB
Authority to check . . . . . . .   *OWNER        *SAME, *OWNER, *DTAAUT

2. FULL FUNCTIONAL IP PRINTING SETUP
DEVICE DESCRIPTION . . . . . . . . :   ACCT_PQ
OPTION . . . . . . . . . . . . . . :   *BASIC
CATEGORY OF DEVICE . . . . . . . . :   *PRT
DEVICE CLASS . . . . . . . . . . . :   *LAN
DEVICE TYPE . . . . . . . . . . . :   3812
DEVICE MODEL . . . . . . . . . . . :   1
LAN ATTACHMENT . . . . . . . . . . :   *IP
USER-DEFINED OBJECT . . . . . . . :   *NONE
   OBJECT TYPE . . . . . . . . . . :     *NONE
DATA TRANSFORM PROGRAM . . . . . . :   *NONE
SYSTEM DRIVER PROGRAM . . . . . . :   *HPPJLDRV
PORT NUMBER . . . . . . . . . . . :   9100
PHYSICAL ATTACHMENT . . . . . . . :   *DIRECT
ONLINE AT IPL . . . . . . . . . . :   *YES
FONT:
IDENTIFIER . . . . . . . . . . . :   085
POINT SIZE . . . . . . . . . . . :   *NONE
FORM FEED . . . . . . . . . . . . :   *CONT
SEPARATOR DRAWER . . . . . . . . . :   *FILE
SEPARATOR PROGRAM . . . . . . . . :   *NONE
PRINTER ERROR MESSAGE . . . . . . :   *INQ
MESSAGE QUEUE . . . . . . . . . . :   QSYSOPR
LIBRARY . . . . . . . . . . . . :     *LIBL
ACTIVATION TIMER . . . . . . . . . :   170
INACTIVITY TIMER . . . . . . . . . :   *SEC15
LINE SPEED . . . . . . . . . . . . :   19200
WORD LENGTH . . . . . . . . . . . :   8
TYPE OF PARITY . . . . . . . . . . :   *NONE
STOP BITS . . . . . . . . . . . . :   1
HOST PRINT TRANSFORM . . . . . . . :   *YES
MANUFACTURER TYPE AND MODEL . . . :   *HP5
PAPER SOURCE 1 . . . . . . . . . . :   *LETTER
PAPER SOURCE 2 . . . . . . . . . . :   *LETTER
ENVELOPE SOURCE . . . . . . . . . :   *NUMBER10
ASCII CODE PAGE 899 SUPPORT . . . :   *NO
CHARACTER IDENTIFIER . . . . . . . :   *SYSVAL
REMOTE LOCATION:
NAME OR ADDRESS . . . . . . . . :   10.50.0.12
WORKSTATION CUSTOMIZING OBJECT . . :   *NONE
TEXT . . . . . . . . . . . . . . . :   Accounting printer HPLJ4

Diana Hicks wrote:

Thanks for your response. I've included some more information below for
your questions.
-----Original Message-----
From: oludare [mailto:oludare@ix.netcom.com]
Sent: Tuesday, April 06, 1999 1:04 PM
To: MIDRANGE-L@midrange.com; dianah@jupiter.fl.us
Subject: Re: Intermittent problems with printing to IP connected printers
Questions:
1.    Are you using DEVD and STRPRTWTR or CHG OUTQ to configure your IP
printers?
[Diana Hicks] I used the CRTDEVPRT to create the printers.

2.    Are you using HP printers above HPIV, IBM 42xx network printers, Dot
Matrix or Impact printers?
[Diana Hicks] The HP printers I've seen these problems on are HP4MV and
HP4. BTW, they have token ring jet direct cards.

3.    What is your OS version?
[Diana Hicks] OS/400 is at V4R3.
Possible Answers:
1.    Corrupt printer driver on the OS400.
2.    AS/400 configuration for IP printers should be made to recognize
printing from network PC printing (printing sequence).
3.    Possible configuration parameters setup incorrectly.
[Diana Hicks] Here's my configuration:
                          Display Device Description
Device description . . . . . . . . :   PERSHP4
Option . . . . . . . . . . . . . . :   *BASIC
Category of device . . . . . . . . :   *PRT
Device class . . . . . . . . . . . :   *LAN
Device type . . . . . . . . . . . :   3812
Device model . . . . . . . . . . . :   1
LAN attachment . . . . . . . . . . :   *IP
Port number . . . . . . . . . . . :   9100
Physical attachment . . . . . . . :   *DIRECT
Online at IPL . . . . . . . . . . :   *YES
Font:
Identifier . . . . . . . . . . . :   11
Point size . . . . . . . . . . . :   *NONE
Form feed . . . . . . . . . . . . :   *AUTOCUT
Separator drawer . . . . . . . . . :   *FILE
Separator program . . . . . . . . :   *NONE
Printer error message . . . . . . :   *INQ
Message queue . . . . . . . . . . :   QSYSOPR
Library . . . . . . . . . . . . :     *LIBL
Activation timer . . . . . . . . . :   170
Inactivity timer . . . . . . . . . :   *SEC15
Line speed . . . . . . . . . . . . :   19200
Word length . . . . . . . . . . . :   8
Type of parity . . . . . . . . . . :   *NONE
Stop bits . . . . . . . . . . . . :   1
Host print transform . . . . . . . :   *YES
Manufacturer type and model . . . :   *HP4
Paper source 1 . . . . . . . . . . :   *LETTER
Paper source 2 . . . . . . . . . . :   *LETTER
Envelope source . . . . . . . . . :   *NUMBER10
ASCII code page 899 support . . . :   *NO
Image configuration . . . . . . . :   *NONE
Character identifier . . . . . . . :   *SYSVAL
Remote location:
Name or address . . . . . . . . :   10.10.10.206

Diana Hicks wrote:
We are experiencing two intermittent problems with our IP connected
printers.
The first is spool files occasionally go to a PND status and never prints.
Other print jobs to the same printer submitted later print even though the
one stays in PND. I've tried stopping and restarting the printer as well as
putting the spool file on hold and releasing it. It just stays in printer
limbo.
The second problem is the CPA403D "Operator action required on device" error
message. It always occurs on the last page number in the spool file and all
the pages have printed. Also, it holds up all the other spool files for
that printer until the message is answered. It does not happen all the time
either.
Does anyone know how to resolve these problems or even why they occur?
Diana Hicks
Town of Jupiter
dianah@jupiter.fl.us
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