Re: Intermittent problems with printing to IP connected printers

Possible Answers:
1.    Corrupt printer driver on the OS400.
2.    AS/400 configuration for IP printers should be made to recognize printing from network PC printing (printing sequence).
3.    Possible configuration parameters setup incorrectly.
 

Diana Hicks wrote:

We are experiencing two intermittent problems with our IP connected
printers.

The first is spool files occasionally go to a PND status and never prints.
Other print jobs to the same printer submitted later print even though the
one stays in PND.  I've tried stopping and restarting the printer as well as
putting the spool file on hold and releasing it.  It just stays in printer
limbo.

The second problem is the CPA403D "Operator action required on device" error
message.  It always occurs on the last page number in the spool file and all
the pages have printed.  Also, it holds up all the other spool files for
that printer until the message is answered.  It does not happen all the time
either.

Does anyone know how to resolve these problems or even why they occur?

Diana Hicks
Town of Jupiter
dianah@jupiter.fl.us

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