RE: ISO

[Bob Crothers <bob@xxxxxxxxxxxxxx>]

But be careful here.

I just hired a new programmer.  His reason for leaving the employer? 
 They became ISO9001 last year and now have to fill out 4 forms in 
triplicate with required signatures to just blow his nose. And 
actually changing code is almost impossible.

There is a happy medium between Control, process documentation, etc. 
 But it can be very hard to find.

Regards,
Bob Crothers
Cornerstone Communications, LLC
www.faxserver401.com

another day done
all targets met
all systems fully operational
all customers satisfied
all staff keen and motivated
all pigs fed and ready to fly...



-----Original Message-----
From:   Eric DeLong [SMTP:eric.delong@pmsi-services.com]
Sent:   Friday, February 05, 1999 10:14 AM
To:     MIDRANGE-L@midrange.com
Subject:        Re: ISO


     Cynthia,

     We have been ISO9001 certified since last year. I don't know the
     specifics of all the "hoops" we had to jump through, but it was
     mostly a process of documenting work instructions for each
     department. Think of it as creating the biggest, most 
comprehensive
     training manual you've ever seen, and you'll be close to the
     reality of the process.

     eric.delong@pmsi-services.com


______________________________ Reply Separator 
_________________________________
Subject: ISO
Author:  <MIDRANGE-L@midrange.com > at INET_WACO
Date:    2/4/99 7:27 PM


Our company has just committed to getting our corporate office ISO
certified.  Our manufacturing divisions have already received
certification but not other various corporate departments.  Has anyone
out there had any experience in "ISO-izing" an IS department?  I'm
thinking I can start with Service Level Agreements (both internal and
external) and analysis of Help Desk requests/completions to ensure
conformance to standards.  Any and all help would be greatly
appreciated.

By the way, many thanks to all of you who responded to my earlier
question on ACOM checks printing wrong.  Turned out to be a problem 
with

our software vendor's use of printer overrides.

Regards,
Cynthia



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