ISO -- MIDRANGE-L

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Our company has just committed to getting our corporate office ISO
certified.  Our manufacturing divisions have already received
certification but not other various corporate departments.  Has anyone
out there had any experience in "ISO-izing" an IS department?  I'm
thinking I can start with Service Level Agreements (both internal and
external) and analysis of Help Desk requests/completions to ensure
conformance to standards.  Any and all help would be greatly
appreciated.

By the way, many thanks to all of you who responded to my earlier
question on ACOM checks printing wrong.  Turned out to be a problem with

our software vendor's use of printer overrides.

Regards,
Cynthia



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