Sv: ISO

["Henrik Krebs" <hkrebs@xxxxxxxxx>]

Cynthia M. Kovarik <ckovarik@bellsouth.net> wrote
> Has anyone
> out there had any experience in "ISO-izing" an IS department?  

I did it.

One thing will very soon come up: Everything must be documented. 'File a
signed conformation that that outdated paper has been maculated' and such.

An advice: Get rid of ALL paper, and if you can't, then define all paper as
'valid only 1 second after leaving the printer'. Everything concerning
'truth' has to be found on the database. 
For the IT procedure there were only one exception: The recovery procedure
was printed in two copies stored in each fire-safe box. This ment that
someone wrote: 'It's the responsability of the IT-manager to ensure that
theese copies are up-to-date'!!!



Regards

Henrik Krebs

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I'm
> thinking I can start with Service Level Agreements (both internal and
> external) and analysis of Help Desk requests/completions to ensure
> conformance to standards.  Any and all help would be greatly
> appreciated.
> 
> By the way, many thanks to all of you who responded to my earlier
> question on ACOM checks printing wrong.  Turned out to be a problem with
> 
> our software vendor's use of printer overrides.
> 
> Regards,
> Cynthia
> 
> 
> 
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