Re: Too many answer to simple questions

[boothm@xxxxxxx]

Ah!  There's the old IBM spirit!  those damned old farts caused all the 
trouble.  You'd think customers had nothing better to do all day than pester us 
true professionals, right?  

I don't know what the original writer's point of view is, but I can tell you 
mine:  Your customers are on your side, Mr. IBMer. We are not the enemy.

Let me say this Dick: IBMers are IBMs worst enemy, not the customers and not 
Microsoft.

(I also know some very fine IBMers but IBM has some real bozos, guys that 
really make the IRS look gentle and well mannered.)


In <004401be3e39$e297a6c0$74dcafce@c11211920.tmg.csc.com>, on 01/12/99 
   at 08:43 AM, "Dick Lucas" <rlucas@sprynet.com> said:

>The guy was obviously circumventing the normal structure and expected to
>be treated normally?!?!?  Give me a break!  Those were the days when
>'spies' a.k.a. competitors, press, nay sayers, etc., would do anything to
>get at whatever.  And you know what, they would even lie about who they
>were and what they wanted, just to get to someone.

>So, I'm not surprised at the reaction from the 'guru'.  Too bad you
>didn't relate what was being asked for and the rest of the conversation.
>You put a good slant on it.

>I totally dis-believe that he 'worked his way thru management layers',
>however.  Totally!

>Your ex-boss sounds like a vindictive old fart that didn't know what he
>was doing in the first place and needed to be retired.

>Dick Lucas


>-----Original Message-----
>From: Wynn Osborne <wynn@praxis.net>
>To: MIDRANGE-L@midrange.com <MIDRANGE-L@midrange.com>
>Date: Monday, January 11, 1999 11:37 PM
>Subject: Re: Too many answer to simple questions


>Booth wrote:
>>Simon, may I make a point here? ...
>>Simon, may I make another point here?...
>>Simon, may I make a final point here?...

>Excellent. And furthermore,...

>Is it not in our best interest to humbly help *all* who ask?

>IMO, since the 400 is what I do, it is in my best interest to get as many
>others hooked and motivated as possible. I believe in the platform---and
>I
>want to others to believe in it too---that way, I stay employed.

>If you recall, this is how IBM fell into such ill-repute. They became
>arrogant, big-headed, and downright nasty with their customers.

>An old boss of mine, sometime around the late 80's, was unable to obtain
>answers from the local IBM'ers to some technical hardware questions he
>wanted to know. After nosing his way through the management layers on the
>phone, he finally reached a "guru" in Rochester.

>The guru had two ways he could answer the questions. He chose this
>method:

>"Who the Hell are you?! How did you did this phone number..."

>TRUE STORY

>Within two years, my boss was still pissed at IBM...so much so that he
>had
>my company talked into buying a Unix ERP system. Thankfully for my ass,
>he
>retired before that came to pass.

>Point is, someone asks you a question, be nice and answer it. After all,
>we
>are professionals aren't we?

>Wynn Osborne
>Sen P/A

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-- 
-----------------------------------------------------------
boothm@ibm.net
Booth Martin
-----------------------------------------------------------

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