Re: Latest V4R2 Cum Tape

[Rob Berendt <rob@xxxxxxxxx>]

I, too, have multiple AS/400's.  I only use ECS on one of them.  When I tried 
to use SNDPTFORD for cums on the one 400 for the rest of my 400's I envariably 
got a call from IBM confirming my order.  Guess they were trying to make sure 
that I wasn't hoarding tapes or CD's.  This left me really vexed.  Now I order 
all of my cum media through the following:
http://service.software.ibm.com/as400.us.reg/orderptfmedia?lang=english|1
Fantastic service and tracking.  Each order generates 3 emails:  1)  Got your 
order and the order number assigned is ..., 2) We have packed your order and 
the Airborne waybill number assigned is ...., 3) Airborne has picked up your 
order and again your waybill # is ... and order # is ...
IBM's websites for technical support are shining examples of what can be done.
Another one of my favorites is in support of my support line contract.  No 
longer do I have to call and explain my problem via voice to a couple of entry 
level phone operators prior to getting someone who knows their stuff.  I can 
type up the problem, cut and paste error messages and submit the problem.  I 
can see most of IBM's responses to the problem.  Set the severity.  When IBM 
updates the problem I get an email telling me to check it.  I can switch it 
over to voice just like any other problem if I want to.  This web site is:
http://service.software.ibm.com/as400.us.reg/ccms?lang=english




mzylka@netpath.net on 06/20/98 07:17:39 PM
Please respond to MIDRANGE-L@midrange.com@Internet
To:     MIDRANGE-L@midrange.com@Internet
cc:      
Subject:        Re: Latest V4R2 Cum Tape

Thanks Neil, will do.

>On June 18th IBM made available another new PTF cum package for V4R2,
>it's C8140420.
>You should order that one now.
>The next cum package for V4R2 is scheduled for around July 22nd.


Next question: Does each system need to have it's own CD ordered?  Our
170 is already at V4R2 and I'd like to load the latest cum package it on.
So, do I need to order 1 for each system?

Marc ( mzylka@netpath.net )



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