RE: Latest V4R2 Cum Tape -- MIDRANGE-L

Certainly.  You must have a support line contract with IBM.
http://as400service.ibm.com/as400/service.html
Select 'Support in your area' and pick your country.
Select 'Register' from the buttons at the top

To order cum media:
Select 'Fixes, drivers and updates'
Select 'Order a fix on CD rom or tape'

To view, update, or create new problem records:
Select 'Q&A and problem reporting'





Eric@norcov.com on 06/22/98 12:49:33 PM
Please respond to MIDRANGE-L@midrange.com@Internet
To:     MIDRANGE-L@midrange.com@Internet
cc:      
Subject:        RE: Latest V4R2 Cum Tape

Rob,

        I attempted this link but was prompted for a user name and password. 
 Would you please direct me to the page that launches this link?

Eric Kempter
Director of MIS
Commair Mechanical Services

-----Original Message-----
From:   Rob Berendt [SMTP:rob@dekko.com]
Sent:   Monday, June 22, 1998 7:11 AM
To:     MIDRANGE-L@midrange.com
Subject:        Re: Latest V4R2 Cum Tape

I, too, have multiple AS/400's.  I only use ECS on one of them.  When I 
tried to use SNDPTFORD for cums on the one 400 for the rest of my 400's I 
envariably got a call from IBM confirming my order.  Guess they were trying 
to make sure that I wasn't hoarding tapes or CD's.  This left me really 
vexed.  Now I order all of my cum media through the following:
http://service.software.ibm.com/as400.us.reg/orderptfmedia?lang=english|1
Fantastic service and tracking.  Each order generates 3 emails:  1)  Got 
your order and the order number assigned is ..., 2) We have packed your 
order and the Airborne waybill number assigned is ...., 3) Airborne has 
picked up your order and again your waybill # is ... and order # is ...
IBM's websites for technical support are shining examples of what can be 
done.
Another one of my favorites is in support of my support line contract.  No 
longer do I have to call and explain my problem via voice to a couple of 
entry level phone operators prior to getting someone who knows their stuff. 
 I can type up the problem, cut and paste error messages and submit the 
problem.  I can see most of IBM's responses to the problem.  Set the 
severity.  When IBM updates the problem I get an email telling me to check 
it.  I can switch it over to voice just like any other problem if I want 
to.  This web site is:
http://service.software.ibm.com/as400.us.reg/ccms?lang=english




mzylka@netpath.net on 06/20/98 07:17:39 PM
Please respond to MIDRANGE-L@midrange.com@Internet
To:     MIDRANGE-L@midrange.com@Internet
cc:     
Subject:        Re: Latest V4R2 Cum Tape

Thanks Neil, will do.

>On June 18th IBM made available another new PTF cum package for V4R2,
>it's C8140420.
>You should order that one now.
>The next cum package for V4R2 is scheduled for around July 22nd.


Next question: Does each system need to have it's own CD ordered?  Our
170 is already at V4R2 and I'd like to load the latest cum package it on.
So, do I need to order 1 for each system?

Marc ( mzylka@netpath.net )



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