• Subject: Re: ROBOT Save w/ other 3rd party paging software -Reply
  • From: "Kathleen Kostuck" <kkostuck@xxxxxxxxxx>
  • Date: Thu, 21 May 1998 21:22:31 -0500

John, 

you wrote;

> I have dealt with Help Systems sinc 1988 and have encountered
> someone who was helpfull and understanding of other 3rd party
> software.  I even have my own paging app that they  worked with me to
> function with robot and the other products.  They NEVER tried to force
> me into alert.

It sounds as though you might be able to help me with my problem?  Because
since I posted my question, I have talked to a technical person at Help
Systems who verified that Save does _not_ work with 3rd party paging
products.  The official line seems to be that 3rd party products are
impossible to support. I pointed out that I'm not asking them to support
the other pager, I just need to get the appropriate messages to somewhere I
can get at them. No go.

He did suggest that we try configuring their network monitoring package to
send messages to an AS/400 msgq.  Since the price he mentioned was
right<g>, we may try to do that.

Does your paging app work with Save?  If so, what did you do?

Thanks for all help...
Kathleen Kostuck

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