RE: IBM Supportline Woes!

[Neil Palmer <npalmer@xxxxxxxxxxx>]

I installed SF46059 last week, and one of our programmers complained of
the same thing immediately after he applied the service pack to his PC
and rebooted.
I wasn't seeing the same problem on my PC, but we found that what
triggers this behaviour is if you have a network drive mapped to the
AS/400 marked to reconnect at startup, then the Client Access connection
icon doesn't appear on the active task bar.



Neil Palmer                                AS/400~~~~~      
NxTrend Technology - Canada   ____________          ___  ~     
Thornhill, Ontario,  Canada   |OOOOOOOOOO| ________  o|__||=   
Phone: (905) 731-9000  x238   |__________|_|______|_|______)   
Cell.: (416) 565-1682  x238    oo      oo   oo  oo   OOOo=o\   
Fax:   (905) 731-9202       ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ 
mailto:NPalmer@NxTrend.com    AS/400  The Ultimate Business Server      
http://www.NxTrend.com

> -----Original Message-----
> From: Jeff Crosby [SMTP:jlcrosby@fwi.com]
> Sent: Friday, March 27, 1998 6:32 AM
> To:   MIDRANGE-L@midrange.com
> Subject:      Re: IBM Supportline Woes!
> 
> > Classic IBM scenario,
> "the_right_hand_doesn't_know_what_the_left_hand_is_doing".
> > 
> > Send THEM a bill.....
> 
> I have a current problem open with them, 21458-500.  After installing
> CA
> service pack SF46059, the AS/400 icon disappears from the Win95 tray. 
> If I remove the service pack, the icon reappears.  I reported this
> info
> on my initial call on 2/24/98.
> 
> Yesterday afternoon, I received a call from a guy at IBM on this
> problem.  He suggested (among other things) removing SF46059 to see if
> it fixed it.  I told him that had already been tried and proven true.
> 
> Then, upon arriving at work this am, I had a Vmail from Lindy at IBM. 
> She is the person I have mainly been dealing with on this problem. 
> _Lindy_ asked me to remove SF46059 to see of that would fix it.  I
> left
> her a none too polite Vmail this am reminding her that she and I had
> discussed this before.  And that somebody new was entering the arena
> from the IBM side and also asked this.
> 
> Mind you, this is on an _hourly_ contract. 
> 
> -- 
> -Jeff
> 
> jlcrosby@fwi.com
> 
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