Re: IBM Supportline Woes!

[Jeff Crosby <jlcrosby@xxxxxxx>]

Brad,

> They bill everything.  They had our shop test to see if CA service packs
> would work, and they sent us a bill for that!  And they don't put good
> descriptions on but luckily we knew what they were for and they took
> them off.
> 
> Every time we've had a problem that resulted in a PTF, we weren't
> charged (or didn't pay).  They just bill everything and expect you to
> tell them what is and isn't really billable.
> 

"Is that any way to run an airline?"

That's not the way to run _any_ legitimate business.  That's the kind of
stuff I expect from fly-by-night companies, long distance sellers, and
spammers.

Wow.  That's the business crowd I want _my_ company to be associated
with.  <g>

-- 
-Jeff

jlcrosby@fwi.com
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