RE: IBM Supportline Woes!

They bill everything.  They had our shop test to see if CA service packs
would work, and they sent us a bill for that!  And they don't put good
descriptions on but luckily we knew what they were for and they took
them off.

Every time we've had a problem that resulted in a PTF, we weren't
charged (or didn't pay).  They just bill everything and expect you to
tell them what is and isn't really billable.

Bradley V. Stone        
bvstone@taylorcorp.com
http://prairie.lakes.com/~bvstone/
"Robble Robble" - The Hamburgler

        ----Original Message-----
        From:   mguzak@ican.net [SMTP:mguzak@ican.net]
        Sent:   Thursday, March 26, 1998 2:21 PM
        To:     'MIDRANGE-L@midrange.com'
        Subject:        RE: IBM Supportline Woes!

        Classic IBM scenario,
"the_right_hand_doesn't_know_what_the_left_hand_is_doing".

        Send THEM a bill.....



                -----Original Message-----
                From:   Jeff Crosby [SMTP:jlcrosby@fwi.com]
                Sent:   Thursday, March 26, 1998 1:49 PM
                To:     Midrange List Server (David Gibbs)
                Subject:        IBM Supportline Woes!


                Anybody want to help me explain these to my boss?
Anybody want to
                hazard a guess how many weeks (or months) it will take
to straighten
                this out?  Every one of these (that I can remember)
resulted in PTFs. 
                Why should I pay for those?  You know I could have had a
monthly 8am-5pm
                Supportline contract for less than the total of these
bills?

                Am I missing something here?  Do I have a leg to stand
on?  

                -- 
                -Jeff

                jlcrosby@fwi.com
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