on 10/15/97at 11, the Great and Grand  Wazir "Al Barsa, Jr."
<barsa2@ibm.net> said:


I thought you knew better.

I do know better Al, that's why it is taking us 3 days, so far, to set up
a 610e. Every glitch is a whole new experience.  

Take for example: "Using the blank tape that came with your new
machine..."  We looked  nearly an hour for the tape.  A call to IBM got
the reply "a blank tape is not on the kitting list. That is not a
no-charge item." Ok, put it on the "fight with salesman" list, but that's
an hour+ down the drain.

Another example: the roadmap requires that we use the modem to get the PTF
instructions.  The PTF instructions will tell us how to use the modem to
get the updates so that the electronic devices can be enabled.  Well, the
electronic device is the modem, and it doesn't work yet.  After figuring
out that we were really in a catch-22 we said "AH! but we can use the old
machine! At least we can get the documentation -  maybe that will tell us
more."  So we got the PTF with V3R1 and tried to read the documentation,
then got the message "You must be at V4R1 to read the cover sheet."  (btw,
we are still waiting for instructions on what to do  -  we skipped this
item on the roadmap.)

And last night:  "After INZSYS is complete....."  Huh?  when'd we do
INZSYS?  This is the first time we've seen the word.  Did it happen
automatically? Should we do it now?  It doesn't say to do it. 

Mind you, Al, this is not upsetting.  This new machine is gorgeous. Like I
said before, you can see it's muscles.  And the install is still smoother
than a lot of computer changes, but the roadmap really does not match real
life anymore.

Booth Martin     

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