Re: MI 5250 configuration problems

[Don <dr2@xxxxxxxxxxxxxxxx>]

Lou,

What I've done with vendors like this is to poney up a credit card or PO
and if the problem is MINE, then I eat it...if it's THEIR problem THEY eat
it!  But, be nice until you know for sure what/where the problem lies..

DR2

On Wed, 20 Aug 1997, Lou Schmaus wrote:

> Don wrote:
> > 
> > Shoot me a fax number....
> > 
> > > I guess it has been a while since you called tech support. One of my
> > > clients had a printing problem with the 5250 remote product, and the
> > > voice mail message for tech support(doesn't ANYONE have humans answering
> > > the phone anymore!) says that if you purchased your product more than 90
> > > days ago, to have your credit card ready when the technician returns the
> 
> 
> 
> I just re-read my post, and realized that I forgot something.
> 
> Fax and e-mail support from MI are still offered free of charge.
> However, I have rarely reveived a response via fax or e-mail from ANY
> company that is not just a geneeric form letter, basically re-wording
> the manual. 
> 
> Most config problems you need to TALK to someone and go over each
> screen, to find the problem. I have found that the e-mail version of
> 'change this setting and try it again' can take weeks to accomplish what
> a 15 minute phone call can.
> 
> 
> 
> Lou Schmaus
> Creative Computer Associates, Inc.
> Parlin, NJ 08859
> lschmaus@home.com
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