Re: MI 5250 configuration problems

[Lou Schmaus <lschmaus@xxxxxxxx>]

Don wrote:
> 
> Shoot me a fax number....
> 
> > I guess it has been a while since you called tech support. One of my
> > clients had a printing problem with the 5250 remote product, and the
> > voice mail message for tech support(doesn't ANYONE have humans answering
> > the phone anymore!) says that if you purchased your product more than 90
> > days ago, to have your credit card ready when the technician returns the



I just re-read my post, and realized that I forgot something.

Fax and e-mail support from MI are still offered free of charge.
However, I have rarely reveived a response via fax or e-mail from ANY
company that is not just a geneeric form letter, basically re-wording
the manual. 

Most config problems you need to TALK to someone and go over each
screen, to find the problem. I have found that the e-mail version of
'change this setting and try it again' can take weeks to accomplish what
a 15 minute phone call can.



Lou Schmaus
Creative Computer Associates, Inc.
Parlin, NJ 08859
lschmaus@home.com
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