Re: [Retrieved] New iSeries and XA License Keys

Ann, we had the same experience with MAPICS/Infor recently also.  We had
an unlimited user license but they quoted us $3,000,000 (that is 6
zeroes) for the license to use MAPICS on a new machine that actually
went down an IBM tier from P20 to P10.  Of course they then offered a
user based "conversion" at far less money and they sweetened it by
adding a number of modules.  This is really just a means to force new
modules on customers and keep up their revenue stream from good, loyal,
long term customers.  Is it worth it?  It certainly is a good
opportunity for you to negotiate for new software and we certainly
justified it in terms of the new modules and continued value the
software delivers. And there is value in using the new client modules. I
suggest asking for everything you can get and also be sure to get a
sufficient number of concurrent user licenses for now and near term
growth.  Adding new user licenses later can be thousands of dollars per
user even if all they do is item availability inquiry.  We were quoted
$22,000 for 10 users just a few months after upgrading and that was a
"special" deal.  The real price was something like $5,000/user.  As a
consequence we have written a number of our own inquiries outside of
MAPICS.


Joe Perrault

-----Original Message-----
From: Ann Neal [mailto:aneal@xxxxxxxxxxxxxxxxxx] 
Sent: Wednesday, April 05, 2006 10:23 AM
To: MAPICS ERP System Discussion
Subject: [Retrieved][MAPICS-L] New iSeries and XA License Keys

Hi List,

Just adding our frustration to prior threads on getting new iSeries and
the XA $$ charges resulting.  IBM has done such a great job at what they
do that we can't get a new machine as slow as our old one!  We are
staying at a P10, but having to pay for new license keys.  Here is our
history:

1998 leased (5yr) S20 4-way processor P40 purchased many modules with
*NOMAX of MAPICS users
2003 (May) leased (3yr) 810 single processor P10  (no rebate for
dropping tiers or going to a single processor)
2006 (March) leased (3yr) 520 single processor P10   We are going to
have to
pay for license keys to stay at the same tier (although like I said, IBM
has done such a great job that even staying at the same processor level
you get a faster machine).  We are being encouraged to change to (pay
for) user based licensing so we won't be charged for the next machine
change.  Notice we paid in the beginning for *NOMAX users

We were incredulous that by staying at the same tier we are now getting
charged for license keys.  (didn't get a rebate in 2003, but no charge,
either)   Course we can't install the new machine until we get them, so
kind
of like being held over a barrel.  Wish there was a standard formula so
a customer knew where they stood.

Ann Neal




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