RE: Serial number

["Teresa Biby" <TBiby@xxxxxxx>]

We only serialize about 30% of what goes out the door (line items) and
our products have lifetime warranty.  Obviously, with that kind of
warranty, our return rate is very low due to the high quality of the
product.  Our quality tech assigns the serial numbers and keys into
excel.  How can I convince anyone that this info would be better put
into mapics?  Or, do I even try?

-----Original Message-----
From: mapics-l-bounces@xxxxxxxxxxxx
[mailto:mapics-l-bounces@xxxxxxxxxxxx] On Behalf Of LDegnon@xxxxxxxxx
Sent: Friday, June 03, 2005 11:39 AM
To: MAPICS ERP System Discussion
Subject: Re: Serial number

We scan and record the Serial Number of >90% of what goes out of our
door. 
 We have a Five year warranty on almost all, then a three year on the 
rest.  This info is picked up from the Item Master at shipping time
(also 
whether or not "Serial Number Required" is checked.  I honestly don't
know 
how we would handle this manually...



Lloyd H. Degnon
I.S. Manager
AmPro Computers, Inc.
5215 Hellyer Ave.
Building #110
San Jose, CA 95138
(408) 360-4365
ldegnon@xxxxxxxxx 
www.AmPro.com 



"Teresa Biby" <TBiby@xxxxxxx> 
Sent by: mapics-l-bounces@xxxxxxxxxxxx
06/03/2005 08:32 AM
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Subject
Serial number







Is anyone using the Mapics serial number capability?  Can anyone give me
the benefits of having the serial number in mapics (other than lookup
capabilities) rather than an external database?  I'm having trouble
getting change to occur -our users are quite content to leave this in an
excel spreadsheet and have customer service call quality when they need
to know what went where.
Thanks in advance,
Teresa Biby
Virginia Panel Corporation
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