RE: PR Solutions

["Walker, Dale" <DWalker@xxxxxxxxxxxxxxxxxxxxx>]

Keith - Are you considering a solution from Midrange? 

We have a fairly long relationship with Midrange although we don't rely
on them for much support any longer because we are on an old-stable
version of green screen PERMS. I can't remember the last time we
actually needed tech support on PERMS. Perhaps when we put up MAPICS
R6???

When we were actively implementing their HR solution a number of years
back and used their tech support more frequently we would probably rank
them about a 6 on a scale from 1-10. This is based on a relative ranking
of support services that we receive from a number of other solution
providers. It isn't that they offer consistently poor support; their
support clearly just wasn't par with other providers that we did
business with. This may not be true today. 

I have been told by several people that they feel that after Dave
McIntyre left the business a few years back the company isn't as
customer responsive as they once were. I can't personally confirm or
deny that since we have such a limited need for support today (basically
none) so you will need to develop your own opinion on that. There was
some past "chat" on the midrange list regarding Midrange Software; some
of it positive, and some not so positive.

Do any other members of this list have experiences similar or different
than mine that they can share with Keith?

Dale.


-----Original Message-----
From: mapics-l-bounces@xxxxxxxxxxxx
[mailto:mapics-l-bounces@xxxxxxxxxxxx] On Behalf Of Loyd, Keith
Sent: Monday, August 30, 2004 12:21 PM
To: 'mapics-l@xxxxxxxxxxxx'
Subject: PR Solutions

Dale,

 

Is your experience with Midrange Software personal or from a reliable
source?  What are the details?

 

KL

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