RE: PR Solutions -- MAPICS-L

Keith
We switched to Perms Millennium about 1 year ago. (had used Perms green
screen for a number of years)
Performance with Millennium is not very good !
Working with Midrange and ASNA to try and understand what's causing the
problem.
I would be very cautious before committing to Perms Millennium.

Doug Roof
Haldex Hydraulics
Rockford IL
doug.roof@xxxxxxxxxx
815.387.4478


-----Original Message-----
From: mapics-l-bounces@xxxxxxxxxxxx [mailto:mapics-l-bounces@xxxxxxxxxxxx]
On Behalf Of Walker, Dale
Sent: Monday, August 30, 2004 1:52 PM
To: MAPICS ERP System Discussion
Subject: RE: PR Solutions


Keith - Are you considering a solution from Midrange? 

We have a fairly long relationship with Midrange although we don't rely on
them for much support any longer because we are on an old-stable version of
green screen PERMS. I can't remember the last time we actually needed tech
support on PERMS. Perhaps when we put up MAPICS R6???

When we were actively implementing their HR solution a number of years back
and used their tech support more frequently we would probably rank them
about a 6 on a scale from 1-10. This is based on a relative ranking of
support services that we receive from a number of other solution providers.
It isn't that they offer consistently poor support; their support clearly
just wasn't par with other providers that we did business with. This may not
be true today. 

I have been told by several people that they feel that after Dave McIntyre
left the business a few years back the company isn't as customer responsive
as they once were. I can't personally confirm or deny that since we have
such a limited need for support today (basically
none) so you will need to develop your own opinion on that. There was some
past "chat" on the midrange list regarding Midrange Software; some of it
positive, and some not so positive.

Do any other members of this list have experiences similar or different than
mine that they can share with Keith?

Dale.


-----Original Message-----
From: mapics-l-bounces@xxxxxxxxxxxx [mailto:mapics-l-bounces@xxxxxxxxxxxx]
On Behalf Of Loyd, Keith
Sent: Monday, August 30, 2004 12:21 PM
To: 'mapics-l@xxxxxxxxxxxx'
Subject: PR Solutions

Dale,

 

Is your experience with Midrange Software personal or from a reliable
source?  What are the details?

 

KL

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