RE: Shipped Qty Problem

["Nandagopal Padmanabhan" <npadmanabhan@xxxxxxxxxxxxxx>]

We have had that problem too. But these transactions came in via an
offline load. We have an external application for creating service
orders and these are brought into MAPICS as customer orders. So
basically, it is an automated processes and this is the first time we
are having this problem.

-----Original Message-----
From: Trudie Cook [mailto:trudie.cook@xxxxxxxxxxxxxxx] 
Sent: Tuesday, June 01, 2004 10:02 AM
To: MAPICS ERP System Discussion
Subject: RE: Shipped Qty Problem

Was it a possible a keying error?   That someone did not use the field
exit key?  We have had the problem that sometimes someone tabs out of
the field instead of using the right adjust. 

-----Original Message-----
From: mapics-l-bounces@xxxxxxxxxxxx
[mailto:mapics-l-bounces@xxxxxxxxxxxx]On Behalf Of Nandagopal
Padmanabhan
Sent: Tuesday, June 01, 2004 12:55 PM
To: mapics-l@xxxxxxxxxxxx
Subject: Shipped Qty Problem


Hello All,

We had some SA transactions (customer orders) go through MAPICS where
there was a discrepancy between the original order quantity and the
shipped quantity. Basically, the shipped quantity was multiplied by a
factor of 1000 i.e. if the original qty was 2, the shipped qty was 2000.
This problem has caused a major misstatement in our month-to-date
financials to the tune of tens of millions of dollars. 

 

Fixing this problem is one thing and figuring out why this happened is
another thing. We may do journal entries to correct the situation, but
any thoughts on why this problem may have occurred. We use XA6. Look
forward to responses.

 

Thanks,

Nandu

 

 

 

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