I'd be surprised if anyone would take offense to that stuff (I know I
didn't).  And the spreading of information that isn't readily available to
all of us is what this thread is all about!  You are correct - if I was a
user of EAX (which I've never heard of before) and it worked well for me,
I'd be recommending it to others on this thread, like I do COM_Net,
Cornerstone Communication's Unifier, and Electronic Storage Corp
LaserVault.  As it turns out, I am a long-time user of COM_Net (I think we
were the 2nd company up on it), and it has worked very well for us, as
should be apparent to people that read my postings on it.  We use it to
accomplish a great deal with our customers beyond what it is initially
designed for (I will be talking about that at the MUC this year) without
modifying COM_Net at all.

What I was quite bothered about was that someone would be sold a package
that would not meet their initial requirements without knowing it - period.
I have been quite fortunate in having reputable, honest sales reps that
have been quite up front with me on limitations of the software I have
acquired.  (Incidentally, I am a former S/A customer, and almost bought
MMA.  After careful review, I determined that MMA wouldn't be effective.)

I think disreputable sales representatives who only care about getting the
initial sale do more harm for their software than bad code and/or bugs will
ever cause.  I'm always careful to get several demos and speak to
references whenever possible before I purchase a new module; exceptions
being when I am one of the 1st to use the module.  Then I get written
assurance of satisfying requirements.

Dale Gindlesperger
IT Manager/Special Projects Leader
Fleetwood Folding Trailers, Inc.
258 Beacon Street
Somerset, PA  15501

|         |           "Eric A. Wolf" <eric_a_wolf@xxxxxxxxxxx>        |
|         |           Sent by:                                        |
|         | |
|         |                                      |
|         |                                                           |
|         |                                                           |
|         |           04/23/2004 12:20 PM                             |
|         |           Please respond to MAPICS ERP System Discussion  |
  |       To:       "MAPICS ERP System Discussion" <mapics-l@xxxxxxxxxxxx>      
  |       cc:                                                                   
  |       Subject:  Re: COM_Net                                                 

Please realize that I did not write my response to the original question to
bash any Strategic Partners.  I replied to make the customer aware that ,
even though MAPICS does not want you to know about it, there are other
solutions for products that may compete with what they offer.  EAX is one
those products.  I am sure if Dale at FFT had seen EAX before COM_Net, he
may be praising their products as well.

But now that the door is open regarding Strategic Partners, just because
their products are "certified", it does not mean that they may have the
solution to offer.  The affiliate is going to recommend a product that will
give them the best bang for their buck (Commission).  It also does not mean
that the Strategic Partner will be one forever (this is not the case with
Lexel since the have many products).  Just ask anyone who purchased MMA
Silvon, Wisdom or the MAPICS Portal to name a few.  Their companies were
once Strategic Partners, their products were sold and eventually the
partnership was broken.

For those customers expecting to see these other great 3rd party products
the upcoming conference - unless the vendor is a Certified Solution Partner
($$) - you will not be privy to experience those products at the Tech expo.


P.S. I hope I did not open up any old wounds with the MMA, Wisdom or Portal
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