We had a similar experience when purchasing GRASS (Graphical shop scheduling software) from Lexel. We were told what all this software could do for us; but after purchasing it we discovered it did not live up to what Lexel claimed it would do. After fighting with them for 6 months and Lexel making limited attempts to make the software useable, we gave up. Lexel even tried to tell us that we didn't understand MRP and capacity planning. (As an example of problems with GRASS, the software would allow you to reschedule an item and have it due before the components to make the item were even scheduled to start! And because of the way GRASS handled the rescheduling, MRP gave no expedite or reschedule messages to alert us to this problem.) So we had to write off the $15,000. Neither Mapics nor Lexel were willing to do anything to make good on this situation. Eric Trube Project Manager Hoshizaki America, Inc. -----Original Message----- From: mapics-l-bounces@xxxxxxxxxxxx [mailto:mapics-l-bounces@xxxxxxxxxxxx] On Behalf Of Albert Codinha Sent: Thursday, April 22, 2004 6:53 PM To: 'mapics-l@xxxxxxxxxxxx' Subject: COM_Net Be careful what you ask for. We also were looking for a COM add-on product to web enable ourselves. We talked to the good folks from LEXEL and decided to buy COM_Net. After buying $51,000 of original and additional modules, we discovered ourselves in the position of still lacking the ability to do the ONE THING that we knew we had to do from DAY ONE: in addition to passing all that normal COM info in, we needed to pass in a 1000 character string. We expected the character string to find it's way to a flat file that we are already using. No such luck. We apparently can "e-catalog" or "i-register" or "enablize-portalize" with the best of them, but we still can't pass a character string without buying yet one more module of some kind. Needless to say we are unhappy about this and took the decision to cut our losses. We are in negotiation with MAPICS now to derive a positive outcome from this. .....so.....when you hear any COM_Net_sales_oriented person say the words "COM_Net will do xyz" the very next thing YOU ask is "Which module of COM_Net does that? The one I am buying? Or the next module I have to buy now that I am locked into this module that doesn't do what I was told it will do?" ps. We web-enabled ourselves with a custom solution that involves loading up the COM Offline Load files and then makes a second pass to load up the character string. My company is interested in providing people with a way to buy our products via the web. What is available that works well with MAPICS. We are using in-house programs at this point for our order entry and shipping processes but hope to soon begin a project to implement COM. > > > > Thanks > > > > Keith Loyd > > MECO Corp. > > 1500 Industrial Road > > Greeneville, Tn 37745 > > (423) 639-1171 > > keithl@xxxxxxxx <mailto:keithl@xxxxxxxx> _______________________________________________ This is the MAPICS ERP System Discussion (MAPICS-L) mailing list To post a message email: MAPICS-L@xxxxxxxxxxxx To subscribe, unsubscribe, or change list options, visit: http://lists.midrange.com/mailman/listinfo/mapics-l or email: MAPICS-L-request@xxxxxxxxxxxx Before posting, please take a moment to review the archives at http://archive.midrange.com/mapics-l.
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