We had a similar experience when purchasing GRASS (Graphical shop scheduling 
software)  from Lexel.
We were told what all this software could do for us; but after purchasing it we 
discovered it did not live up to what Lexel claimed it would do. After fighting 
with them for 6 months and Lexel making limited attempts to make the software 
useable, we gave up. Lexel even tried to tell us that we didn't understand MRP 
and capacity  planning. (As an example of problems with GRASS, the software 
would allow you to reschedule an item and have it due before the components to 
make the item were even scheduled to start! And because of the way GRASS 
handled the rescheduling, MRP gave no expedite or reschedule messages to alert 
us to this problem.)
So we had to write off the $15,000. Neither Mapics nor Lexel were willing to do 
anything to make good on this situation. 

Eric Trube
Project Manager
Hoshizaki America, Inc.

-----Original Message-----
From: mapics-l-bounces@xxxxxxxxxxxx [mailto:mapics-l-bounces@xxxxxxxxxxxx] On 
Behalf Of Albert Codinha
Sent: Thursday, April 22, 2004 6:53 PM
To: 'mapics-l@xxxxxxxxxxxx'
Subject: COM_Net

Be careful what you ask for.
We also were looking for a COM add-on product to web enable ourselves. We 
talked to the good folks from LEXEL and decided to buy COM_Net. After buying 
$51,000 of original and additional modules, we discovered ourselves in the 
position of still lacking the ability to do the ONE THING that we knew we had 
to do from DAY ONE: in addition to passing all that normal COM info in, we 
needed to pass in a 1000 character string.  We expected the character string to 
find it's way to a flat file that we are already using. No such luck.  We 
apparently can "e-catalog" or "i-register" or "enablize-portalize" with the 
best of them, but we still can't pass a character string without buying yet one 
more module of some kind. Needless to say we are unhappy about this and took 
the decision to cut our losses.  We are in negotiation with MAPICS now to 
derive a positive outcome from this.

.....so.....when you hear any COM_Net_sales_oriented person say the words 

                                "COM_Net will do xyz"

the very next thing YOU ask is

                                "Which module of COM_Net does that?  The one
I am buying?                                                    Or the next
module I have to buy now that I am locked into
this module that doesn't do what I was told it will do?"

ps.  We web-enabled ourselves with a custom solution that involves loading up 
the COM Offline Load files and then makes a second pass to load up the
character string.   

My company is interested in providing people with a way to buy our products via 
the web.  What is available that works well with MAPICS.  We are using in-house 
programs at this point for our order entry and shipping processes but hope to 
soon begin a project to implement COM.
> Thanks
> Keith Loyd
> MECO Corp.
> 1500 Industrial Road
> Greeneville, Tn  37745
> (423) 639-1171
> keithl@xxxxxxxx <mailto:keithl@xxxxxxxx>

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