EC Support -- MAPICS-L

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Subject: EC Support
From: "Eric Wolf" <eric_a_wolf@xxxxxxxxxxx>
Date: Fri, 30 Apr 2004 13:52:45 -0700
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Has anyone heard that MAPICS is removing the support function from the
affiliate that wrote EC and having the hotline handle the calls?

Are they also doing that with ISL, KBC, COM_Net and every other outsourced
product?  Wouldn't keeping it with the people that wrote it be better
support for the customer?

Just my twenty cents(inflation)...
Eric

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