RE: From the Believe or Not Department at MAPICS...

Dear Marlene:

I am glad to see and hear that Mapics Senior Management is reviewing this
issue.

I would also like to point out that most of the members of this exchange
forum are Mapics supporters, but due to management decisions we are forced
to leave the Mapics products. 

The perception that other platforms or software's are less expensive is
exactly that a perception, however once the switch is done there is little
chance of coming back.

I hope that the review will result in a pricing policy that will help keep
the Mapics community alive, well, and growing. By facilitating Mapics
customers to upgrade their hardware to have more processing power, you may
find that Mapics users will be happier, more productive and more new Mapics
modules will be purchased.

I look forward to hear from some Mapics customers on their success stories
on their upgrades.

Steve 

   

 

-----Original Message-----
From: Marlene Fumia [mailto:Marlene.Fumia@xxxxxxxxxx] 
Sent: Monday, February 16, 2004 10:31 AM
To: MAPICS ERP System Discussion
Subject: RE: From the Believe or Not Department at MAPICS...

Good morning, 

Your concerns have been brought to the attention of MAPICS Senior Management
and are currently being reviewed. In the meanwhile, if you have an immediate
need, please contact your Regional Vice President for assistance. If you do
not know who that is, or are lacking contact information, please sign on to
www.mapics.com and click on "Contact Us". 

As this forum is not typically replied to, let me express that MAPICS is
deeply commitment to your satisfaction, and has taken great strides in
improving the organization to react to your needs. 

Please allow us to show you the "new" MAPICS and call your Regional Vice
President for assistance.  

Marlene Fumia
Director
Satisfaction Programs
Rochester Direct:  585-723-3810
Cell:                        585-750-5445

 -----Original Message-----
From:   DaleGindlesperger@xxxxxxxxxxx [mailto:DaleGindlesperger@xxxxxxxxxxx]

Sent:   Monday, February 16, 2004 10:14 AM
To:     MAPICS ERP System Discussion
Subject:        RE: From the Believe or Not Department at MAPICS...


I think a reasonable thing to do would be just to offer everyone a rollover
to user-based pricing for no charge, or a nominal charge.  Then as they add
more applications (or users), charge per seat.  That's how an awful lot of
software companies do it.

Of course, you have to look at the per seat charges also.  If you have two
people working in A/P, why pay for 120 seats?  The cost needs to be
reasonable that way, also.

Dale Gindlesperger
IT Manager/Special Projects Leader
Fleetwood Folding Trailers, Inc.
258 Beacon Street
Somerset, PA  15501




 

                      "Shurge, Stephen

                      (MTL)"                    To:       "'MAPICS ERP
System Discussion'" <mapics-l@xxxxxxxxxxxx>                      
                      <sshurge@recochem.        cc:

                      com>                      Subject:  RE: From the
Believe or Not Department at MAPICS...                           
                      Sent by:

                      mapics-l-bounces@m

                      idrange.com

 

 

                      02/13/2004 01:06

                      PM

                      Please respond to

                      MAPICS ERP System

                      Discussion

 





Mapics:

I hope that some Mapics employees are taking notes of the feelings and
perceptions that the Mapics customers have about Mapics's upgrading pricing
policies.

Someone at Mapics should start doing something before there is no more
Mapics customers.

As you can see Mapics, customers are going to other softwares and by
inhibiting customers for growing to larger iSeries hardware Mapics is
digging their grave and committing suicide to the Mapics product line.

It is sad that Mapics Management has lost sight of reality and the needs
and
expectations of their customers.

Steve

-----Original Message-----
From: John C. Bradley [mailto:bradleyjohnc@xxxxxxxxxxx]
Sent: Friday, February 13, 2004 12:32 PM
To: MAPICS ERP System Discussion
Subject: Re: From the Believe or Not Department at MAPICS...

We converted over to CMS400 on 1/1/2003.

John C. Bradley
Information Systems Manager
Stephenson & Lawyer, Inc.
3831 Patterson Ave SE
Grand Rapids, MI  49512-4026
616-949-8100 extn 3120
bradj@xxxxxxxxxxx
http://www.steplaw.com

----- Original Message -----
From: "Oney, Vince (GEAE, Elano)" <Vince.Oney@xxxxxxxxx>
Sent: Friday, February 13, 2004 9:10 AM


> What product did you end up with?
>
> Vince Oney
> ELANO DIVISION OF UNISON


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