RE: From the Believe or Not Department at MAPICS... -- MAPICS-L

This is a URL to an article on this very topic that is posted on
www.manufacturingsystems.com <http://www.manufacturingsystems.com/> 

 

Click here to read the article (or cut and paste the URL into your
browser)
http://www.manufacturingsystems.com/lnwp/frameset.asp?midday=true
<http://www.manufacturingsystems.com/lnwp/frameset.asp?midday=true&url=h
ttp://www3.lexisnexis.com/wpublisher/EndUser?Action=UserDisplayFullDocum
ent%26orgId=39%26topicId=12084%26docId=l:76249898>
&url=http://www3.lexisnexis.com/wpublisher/EndUser?Action=UserDisplayFul
lDocument%26orgId=39%26topicId=12084%26docId=l:76249898

 

Dale Walker

Gross-Given Mfg / Automatic Products Intnl'

 

 

 

-----Original Message-----
From: Kevin Fox [mailto:kdfox@xxxxxxxxxxxxxx] 
Sent: Tuesday, February 17, 2004 11:57 AM
To: 'MAPICS ERP System Discussion'
Subject: RE: From the Believe or Not Department at MAPICS...

 

Hi All,

 

I just received the following article from AMR. It is very appropriate.
Due

to copyright issues I'll only quote a small piece of it.  You can access
the

complete article at www.amr.com if you have a subscription.

________________________________

 

"Software Licensing and Maintenance: The Model Is Broken 

 

The Issue: Application software buyers are moderately unhappy about the
way

that vendors charge for the use of their products, but they are furious

about the cost to maintain those products and the policies that the
vendors

have established for enhancements and upgrades.  

 

Vendor policies endanger customer loyalty 

 

As new customer sales opportunities have diminished the past few years,
most

application vendors have turned their efforts to selling products and

services back into their installed base.  Ironically, while the vendors
all

claim they are now committed to long-term partnerships with their
clients,

they have developed licensing structures and maintenance policies that
are

endangering the customer loyalty and relationships that they say they
want."

 

 

The article is quite lengthy and detailed.  It concludes with

recommendations for buyers and venders.

 

Just thought everyone would like to know that "the grass is not always

greener on the other side of the fence."

 

Kevin Fox

kdfox@xxxxxxxxxxxxx

 

-----Original Message-----

From: Shurge, Stephen (MTL) [mailto:sshurge@xxxxxxxxxxxx] 

Sent: Friday, February 13, 2004 10:06 AM

To: 'MAPICS ERP System Discussion'

Subject: RE: From the Believe or Not Department at MAPICS...

 

Mapics:

 

I hope that some Mapics employees are taking notes of the feelings and

perceptions that the Mapics customers have about Mapics's upgrading
pricing

policies.

 

Someone at Mapics should start doing something before there is no more

Mapics customers.

 

As you can see Mapics, customers are going to other softwares and by

inhibiting customers for growing to larger iSeries hardware Mapics is

digging their grave and committing suicide to the Mapics product line. 

 

It is sad that Mapics Management has lost sight of reality and the needs
and

expectations of their customers.   

 

Steve

 

-----Original Message-----

From: John C. Bradley [mailto:bradleyjohnc@xxxxxxxxxxx] 

Sent: Friday, February 13, 2004 12:32 PM

To: MAPICS ERP System Discussion

Subject: Re: From the Believe or Not Department at MAPICS...

 

We converted over to CMS400 on 1/1/2003.

 

John C. Bradley

Information Systems Manager

Stephenson & Lawyer, Inc.

3831 Patterson Ave SE

Grand Rapids, MI  49512-4026

616-949-8100 extn 3120

bradj@xxxxxxxxxxx 

http://www.steplaw.com 

 

----- Original Message ----- 

From: "Oney, Vince (GEAE, Elano)" <Vince.Oney@xxxxxxxxx>

Sent: Friday, February 13, 2004 9:10 AM

 

 

> What product did you end up with?

> 

> Vince Oney

> ELANO DIVISION OF UNISON

 

 

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