RE: Selling Services

[TBiby@xxxxxxx]

Our item balance records are created automatically via in house program but
these items don't need one.  Yes, we do go thru the shipping process to
invoice. (We do actually have a physical item--customer supplied--we added
plating to it) We actually let our shipper do the invoicing for special
charges also.  They are usually added to order with other items anyway.

-----Original Message-----
From: Morrison, Doug [mailto:dmorrison@xxxxxxxxxx] 
Sent: Wednesday, April 30, 2003 12:59 PM
To: MAPICS ERP System Discussion
Subject: RE: Selling Services

This is interesting.  When you setup these items did you also setup an
item balance record?  If there is no inventory update do you still go
through the shipping process to trigger the invoice?

Thanks
Doug


-----Original Message-----
From: TBiby@xxxxxxx [mailto:TBiby@xxxxxxx] 
Sent: Wednesday, April 30, 2003 12:01 PM
To: mapics-l@xxxxxxxxxxxx
Subject: RE: Selling Services

We provide plating for aluminum and steel parts.  We have the items set
up
as item type 2 and the "item number" is elec nickel, clear chromate,
etc.
They are keyed in to orders and invoiced just as regular items, however
no
allocations and no adjusting of inventory.  
We can see all history also.
Item type 2= miscellaneous item.

-----Original Message-----
From: Morrison, Doug [mailto:dmorrison@xxxxxxxxxx] 
Sent: Wednesday, April 30, 2003 11:44 AM
To: MAPICS-L@xxxxxxxxxxxx
Subject: Selling Services

We recently converted to MAPICS XA Release 6 on an AS/400 running V5R2.
We have also started a new business segment that performs service work
on equipment.  I am interested in hearing how other companies handle
service work for customers.  Invoicing and tracking sales history are
the key areas of interest.  We don't have any need to maintain inventory
balances for the service work.  Any information would be greatly
appreciated.
 
Thanks
Doug
 
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