RE: CSM Opportunities

[DaleGindlesperger@xxxxxxxxxxx]

Konrad, 

Available to promise isn't an issue for us.  We have a ship complete 
within 24 hours rate of over 98%, except for special order items (our 
sales part forecaster is pretty good!), and we turn most shortages around 
in under a week.  However, I do understand your concern - CSM sure doesn't 
seem to check that out, and it would be good if it could.

As a suggestion, what we do here for some items that we have outsourced is 
that at the end of order user exit, the program checks availability and 
automatically places orders with the vendor for items needed.  We also 
automatically add a comment to the item on the order that says the item is 
a "Non-stock item - will ship within 10 days".  That works for us, but I 
do agree, while on the phone the customer may be expecting it immediately, 
which isn't cool.  As I said, it hasn't been a significant issue for us, 
but it could be for a lot of other companies.....

Dale @ Fleetwood





Konrad Underkofler <kdunderk@hoshizaki.com>
Sent by: mapics-l-bounces@midrange.com
01/16/2003 08:23 AM
Please respond to MAPICS ERP System Discussion

 
        To:     "'MAPICS ERP System Discussion'" <mapics-l@midrange.com>
        cc: 
        Subject:        RE: CSM Opportunities


Dale,

How do you do available to promise or let the customer know
what is on hand? CSM just seems to accept any date and any
quantity regardless of the user setup for availability check.
It would be real easy to acknowledge and commit to an order
quantity that we could never ship or override other customers
reqirements.

Thanks

Konrad

-----Original Message-----
From: DaleGindlesperger@fft-inc.com
[mailto:DaleGindlesperger@fft-inc.com]
Sent: Wednesday, January 15, 2003 7:13 PM
To: MAPICS ERP System Discussion
Subject: Re: CSM Opportunities


Konrad,

We are using CSM for order entry and maintenance.  It's working fine for 
us, especially after we upgraded our iSeries from a 720 to a 270 server 
model, BUT we are not using Pick-Pack-and-Ship.  We use the Offline 
Shipping Enhancement.  We are using CSM user exits, but only for order 
entry.  I am under the undertanding that the user exits aren't executed in 

the middle of processing, only after you hit the "update" or "post" or 
"create" buttons.

That required that we change how we process the orders somewhat, (we also 
used UMBCOD1R and such to get information in mid-order entry in green 
screen processing) but we had already developed most of the logic to 
handle COM_Net orders, which are also posted in a "batch" type mode, 
loaded through off-line entry.  CSM uses the user exits, but the logic 
must be changed to handle batch mode - no screen handling is available.  I 

have no idea if you can get external code to execute to retrieve 
information for the screens.

This sounds like a good question for Paragon SI.

Dale Gindlesperger
IT Manager
Fleetwood Folding Trailers, Inc.






Konrad Underkofler <kdunderk@hoshizaki.com>
Sent by: mapics-l-bounces@midrange.com
01/15/2003 02:40 PM
Please respond to MAPICS ERP System Discussion

 
        To:     "'Mapics-L (E-mail)" <mapics-l@midrange.com>
        cc: 
        Subject:        CSM Opportunities


Anyone from the user base using CSM to do much other than inquiry?
None of the shipment logic seems in place from availability to promise
on down (or up) depending on your view.

And...user exits. We have the Vertex add on, when entering an order
green screen the select a geocode screen pops up. The same user
exit runs under CSM but gets a device not found error when it tries
to acquire the correct geocode. How is it possible to ask for and
receive info out of the COM user exits under the client architecture?

Thanks!

Konrad Underkofler
Director of IT
Hoshizaki  America, Inc.
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