• Subject: Re: Adding customer masters
  • From: Dave Shaw <dshaw1@xxxxxxxxxxx>
  • Date: Wed, 05 May 1999 22:53:28 -0400

-----Original Message-----
From: Jones Steve <SJones@hpproducts.net>

>Yes I did report it to MAPICS and the support person to respond to the call
>would not admit that it was a problem.  So I had her pass it to someone
>that has yet to get in contact with me.  The support persons answer to the
>"problem" was to assign each user a block of numbers that they could use.
>Yeah great, but it does not stop it from happening again if the user keys
>the number wrong.

That's one of my personal peeves about MAPICS - for some reason they can't
seem to conceive that they have customers where more than one "keypuncher"
may be doing the same thing at the same time.  I've complained several times
about that, but I've yet to see the changes in the code that would indicate
that they've actually listened to and understood the problem.  I guess we
just need to keep after them until they get the message.

Dave Shaw, General Nutrition, Greenville, SC
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The opinions expressed may not be my employer's unless I'm sufficiently

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