RE: Adding customer masters

I too have had more than one experience with this type of response from
MAPICS support.  The reply, "...just a design thing..." has become an inside
joke in our programming department.  Too bad that the joke is at the expense
of 1) the end-user, 2) in-house support staff, and 3) paid for by the annual
licensing fees.

Consider these issues as well:
1)  Has anyone else had difficulties managing "blanket" customer orders?
The Original Order Quantity has absolutely no auditory control over the
quantities generated as blanket-releases.  In addition, if
user-written/supported programs are used to attempt to provide some measure
of control, the field "Blanket item indicator" (CDZ903 in the MBCDREP file)
is not populated.
2)  Does anyone else have a use for the "Cancel after date" (CDAD0X in the
MBC6REP file)?  It has had a long history of use/support from many of our
EDI-based Customers, but again, not populated in COM.
3)  Once you have determined that a number of inactive Customer Accounts
could be purged from the system, have you ever tried to select more than 13
at one time to be deleted?  If you don't 'page-down' through all the
confirmation screens, only the first 13 will actually be deleted... even
though an "audit" report will be generated, showing that all selected
accounts were purged.
4)  Has anyone else attempted to 'prove-out' the values reported in the
Inquiry Display 'Daily Recap'?  If you use the definition from the MAPICS
COM User-Guide, expect variances... especially if you do not select
shipments for invoicing on the same day they were actually shipped.  Our
practice of producing an audit report to verify shipment activity and
confirm carrier charges prior to next-day invoicing led us to discover that
the value of a partially-shipped line-item goes to full-order-value.  This
had a nasty habit of temporarily inflating our 'In-shipping' totals.

FYI - An issue similar to the one you have experienced in generating new
Accounts is also reflected in Customer Contracts.

Tom Ashworth
MIS Manager, Altec Lansing Technologies Inc.
Routes 6 & 209
Milford,  PA  18337
tashwort@altecmm.com            570-296-1276

> -----Original Message-----
> From: Dave Shaw [SMTP:dshaw1@infoave.net]
> Sent: Wednesday, May 05, 1999 10:53 PM
> To:   MAPICS-L@midrange.com
> Subject:      Re: Adding customer masters
> 
> -----Original Message-----
> From: Jones Steve <SJones@hpproducts.net>
> 
> >Yes I did report it to MAPICS and the support person to respond to the
> call
> >would not admit that it was a problem.  So I had her pass it to someone
> else
> >that has yet to get in contact with me.  The support persons answer to
> the
> >"problem" was to assign each user a block of numbers that they could use.
> >Yeah great, but it does not stop it from happening again if the user keys
> in
> >the number wrong.
> 
> That's one of my personal peeves about MAPICS - for some reason they can't
> seem to conceive that they have customers where more than one "keypuncher"
> may be doing the same thing at the same time.  I've complained several
> times
> about that, but I've yet to see the changes in the code that would
> indicate
> that they've actually listened to and understood the problem.  I guess we
> just need to keep after them until they get the message.
> 
> ---
> Dave Shaw, General Nutrition, Greenville, SC
> To subscribe to the MAPICS-l mailing list send email to
> MAPICS-L-SUB@midrange.com
> The opinions expressed may not be my employer's unless I'm sufficiently
> persuasive...
> 
> 
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