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They farm out their support of OS/400 and OS/390 to another company. You have to hunt hard and long on their website to find it but here's a link. http://www.antivirus.com/download/patches/smln_info.htm Rob Berendt ================== A smart person learns from their mistakes, but a wise person learns from OTHER peoples mistakes. paul.lecky@paradisef ood.com.au To: domino400@midrange.com Sent by: cc: domino400-admin@midr Fax to: ange.com Subject: Re: Trend scanmail and AS400 10/14/2001 05:00 PM Please respond to domino400 Tony, You are fully justified in asking your question. I am looking at Scanmail for our company and have already spoken to MSD on the subject. I went to TrendMicro after a recommendation from a happy Scanmail user. Unfortunately I found their pre sales support to be nothing less than a total waste of time. After checking their website and finding that nearly all the companies listed as authorised resellers are also listed as not being authorised to sell any TrendMicro products, I decided to give them a call. After calling every day for a week and receiving nothing but empty promises, I was finally contacted and told I could download all I needed form the website. If I had all day to sit and download all the TrendMicro products I am interested in I would have. The point is when I wanted to talk to somebody they could not be bothered. If it were not for the number of positive references to Scanmail in the mailing list and that I know from previous experience I can rely on MSD for support, I would not be doing any business with Trendmicro. Paul Lecky I.T. Manager Paradise Food Industries Pty Ltd. Ph 07 3271 3888 Fax 07 3271 3206 TMinehan@msd.net.a u To: domino400@midrange.com Sent by: cc: domino400-admin@mi Subject: Re: Trend scanmail and AS400 drange.com 14/10/2001 20:09 Please respond to domino400 This is a multipart message in MIME format. -- [ Picked text/plain from multipart/alternative ] Actually guys, I know it's a good product, perhaps I was being a little bit naughty, I am looking for a 'local' reference site with a view to maybe swapping info etc. We run the product internally, and are more than happy with it. Tony Minehan Manager, Technical Support Midrange Software Design Midrange Software Design Pty. Ltd. does not represent or warrant that the attached files are free from computer viruses or other defects. The attached files are provided, and may only be used, on the basis that the user assumes all responsibility for any loss, damage or consequences resulting directly or indirectly from use of the attached files. This email is confidential. If it includes quoted prices, unless otherwise stated, validity is 14 days from the date of this message. Sales tax, GST and delivery charges are excluded unless noted. Acceptance of any quotation or order is subject to MSD's usual terms and conditions of sale. gcrane@johansonmfg.com Sent by: domino400-admin@midrange.com 13/10/2001 00:29 Please respond to domino400 To: domino400@midrange.com cc: Subject: Re: Trend scanmail and AS400 Good point Rob. I missed that. rob@dekko.com on 10/12/2001 09:24:44 AM Please respond to domino400@midrange.com To: domino400@midrange.com cc: (bcc: Gail L Crane/Johanson/JMC) Subject: Re: Trend scanmail and AS400 Perhaps he wanted to see if the support 'down under' was as good. This is a valid concern. For example, if I was to call at some odd time and repeatedly get someone who was not their 'A' player and have to wait until the next day, I could get a little tired of that. Not saying that this would happen in this case though. Just a generalization of getting local references on support. Rob Berendt ================== A smart person learns from their mistakes, but a wise person learns from OTHER peoples mistakes. _______________________________________________ This is the Lotus Domino on the iSeries / AS400 (DOMINO400) mailing list To post a message email: DOMINO400@midrange.com To subscribe, unsubscribe, or change list options, visit: http://lists.midrange.com/cgi-bin/listinfo/domino400 or email: DOMINO400-request@midrange.com Before posting, please take a moment to review the archives at http://archive.midrange.com/domino400. _______________________________________________ This is the Lotus Domino on the iSeries / AS400 (DOMINO400) mailing list To post a message email: DOMINO400@midrange.com To subscribe, unsubscribe, or change list options, visit: http://lists.midrange.com/cgi-bin/listinfo/domino400 or email: DOMINO400-request@midrange.com Before posting, please take a moment to review the archives at http://archive.midrange.com/domino400. _______________________________________________ This is the Lotus Domino on the iSeries / AS400 (DOMINO400) mailing list To post a message email: DOMINO400@midrange.com To subscribe, unsubscribe, or change list options, visit: http://lists.midrange.com/cgi-bin/listinfo/domino400 or email: DOMINO400-request@midrange.com Before posting, please take a moment to review the archives at http://archive.midrange.com/domino400. _______________________________________________ This is the Lotus Domino on the iSeries / AS400 (DOMINO400) mailing list To post a message email: DOMINO400@midrange.com To subscribe, unsubscribe, or change list options, visit: http://lists.midrange.com/cgi-bin/listinfo/domino400 or email: DOMINO400-request@midrange.com Before posting, please take a moment to review the archives at http://archive.midrange.com/domino400.
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