Re: Trend scanmail and AS400 -- DOMINO400

Tony,

You are fully justified in asking your question.  I am looking at Scanmail
for our company and have already spoken to MSD on the subject.

I went to TrendMicro after a recommendation from a happy Scanmail user.
Unfortunately I found their pre sales support to be nothing less than a
total waste of time.  After checking their website and finding that nearly
all the companies listed as authorised resellers are also listed as not
being authorised to sell any TrendMicro products, I decided to give them a
call.  After calling every day for a week and receiving nothing but empty
promises, I was finally contacted and told I could download all I needed
form the website.

If I had all day to sit and download all the TrendMicro products I am
interested in I would have.  The point is when I wanted to talk to somebody
they could not be bothered.

If it were not for the number of positive references to Scanmail in the
mailing list and that I know from previous experience I can rely on MSD for
support, I would not be doing any business with Trendmicro.

Paul Lecky
I.T. Manager
Paradise Food Industries Pty Ltd.
Ph 07 3271 3888
Fax 07 3271 3206



                    TMinehan@msd.net.a
                    u                         To:     domino400@midrange.com
                    Sent by:                  cc:
                    domino400-admin@mi        Subject:     Re: Trend scanmail 
and AS400
                    drange.com


                    14/10/2001 20:09
                    Please respond to
                    domino400





This is a multipart message in MIME format.
--
[ Picked text/plain from multipart/alternative ]
Actually guys, I know it's a good product, perhaps I was being a little
bit naughty, I am looking for a 'local' reference site with a view to
maybe swapping info etc. We run the product internally, and are more than
happy with it.

Tony Minehan
Manager, Technical Support
Midrange Software Design

Midrange Software Design Pty. Ltd. does not represent or warrant that the
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gcrane@johansonmfg.com
Sent by: domino400-admin@midrange.com
13/10/2001 00:29
Please respond to domino400


        To:     domino400@midrange.com
        cc:
        Subject:        Re: Trend scanmail and AS400




Good point Rob.   I missed that.




rob@dekko.com on 10/12/2001 09:24:44 AM

Please respond to domino400@midrange.com

To:   domino400@midrange.com
cc:    (bcc: Gail L Crane/Johanson/JMC)

Subject:  Re: Trend scanmail and AS400




Perhaps he wanted to see if the support 'down under' was as good.  This is
a valid concern.  For example, if I was to call at some odd time and
repeatedly get someone who was not their 'A' player and have to wait until
the next day, I could get a little tired of that.  Not saying that this
would happen in this case though.  Just a generalization of getting local
references on support.

Rob Berendt

==================
A smart person learns from their mistakes,
but a wise person learns from OTHER peoples mistakes.

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