Re: Can't get Help to work anymore

[Edmund.Reinhardt@xxxxxxxxxx]

There have been a number of questions about getting help working.
Since this is a common problem it is the first FAQ in our fixes page:
http://www-4.ibm.com/software/ad/wdt400/update_downloads.html

the specific question is answered in the URL

ftp://service.software.ibm.com/as400/products/ad/wdt400/helpsys_diag.html

I hope this helps,
--------------------------------------------------------------------------------------------- 
Edmund Reinhardt, AS/400 AD Tools,  reinhard@ca.ibm.com            
Dept 607,   IBM Canada Lab           TL 778-4392  Phone 448-4392  


---------------------- Forwarded by Edmund Reinhardt/Toronto/IBM on 04/02/2001 05:34 PM ---------------------------

To:        Edmund Reinhardt/Toronto/IBM@IBMCA
cc:        
From:        James Littlejohn/Toronto/IBM@IBMCA
Subject:        Re: Can't get Help to work anymore


Hi Edmund,

there was a followup to this from another customer in the mailing list. In this case, the customer was using Windows ME which was unsupported for the last release.

There is a Web doc that sometimes is handy to refer customers to who are having trouble with Help. It's located at:
ftp://service.software.ibm.com/as400/products/ad/wdt400/helpsys_diag.html

Hope that helps


James Littlejohn
IBM Canada Limited, Toronto Lab
Toronto Information Development
3S/870/1150/TOR
416-448-4343 tl 8-778-4343
jlittlej@ca.ibm.com


---------------------- Forwarded by James Littlejohn/Toronto/IBM on 04/02/2001 04:11 PM ---------------------------

To:        Edmund Reinhardt/Toronto/IBM@IBMCA
cc:        James Littlejohn/Toronto/IBM@IBMCA
From:        Jennifer Calder/Toronto/IBM@IBMCA
Subject:        Can't get Hel;p to work anymore


Hi Edmund -

I mentioned to James and he says he knows the answer... (so I'm hoping he'll reply)

Jen
___________________________________________________
Jennifer Calder
IBM Canada Toronto Lab, Toronto Information Development
               Phone: 448-3917        Tie Line: 778-3917
               Office: #3S43F        Address: 3S/870/1150/TOR
Intranet:        Notes: Jennifer Calder/Toronto/IBM@IBMCA
               URL: http://jcalder/
               Sametime Connect: jcalder@ca.ibm.com
               Sametime e-meeting: Jennifer Calder/Toronto/IBM
               NetMeeting: jcalder.torolab.ibm.com / 9.21.30.31
Internet:        e-mail: jcalder@ca.ibm.com

---------------------- Forwarded by Jennifer Calder/Toronto/IBM on 04/02/2001 04:02 PM ---------------------------

To:        jennifer Calder
cc:        
From:        Edmund Reinhardt/Toronto/IBM@IBMCA
Subject:        Can't get Hel;p to work anymore


This is a pretty common complaint.
I know there is an answer but not what the answer is.

---------------------------------------------------------------------------------------------
Edmund Reinhardt, AS/400 AD Tools,  reinhard@ca.ibm.com            
Dept 607,   IBM Canada Lab           TL 778-4392  Phone 448-4392  


---------------------- Forwarded by Edmund Reinhardt/Toronto/IBM on 03/29/2001 03:11 PM ---------------------------

Please respond to CODE400-L@midrange.com

Sent by:        owner-code400-l@midrange.com

To:        CODE400-L@midrange.com
cc:        
Subject:        Can't get Hel;p to work anymore


I installed the newest WebSphere tools over ADTS and now none of the Help
works.  I've downloaded SP1 and applied that and the Help still didn't
work.

Anyone run into this and know what to do to fix it?  Without the Help
function Code/400 is almost helpless.

_______________________
Booth Martin
Booth@MartinVT.com
http://www.MartinVT.com
_______________________
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