Re: Can't get Help to work anymore

Edmund, thanks for going the extra mile and getting this information.  I'm 
sure its useful but hey, I'm a green-screener.  I have no idea how to do 
the things required.   I'll wait I guess. 

I'd make a point here...  It used to work real nice all the time.  It 
doesn't now.  This is not progress.




_______________________
Booth Martin
Booth@MartinVT.com
http://www.MartinVT.com
_______________________




Edmund.Reinhardt@ca.ibm.com
Sent by: owner-code400-l@midrange.com
04/02/2001 06:27 PM
Please respond to CODE400-L

 
        To:     code400-l@midrange.com
        cc: 
        Subject:        Re: Can't get Help to work anymore

There have been a number of questions about getting help working. 
Since this is a common problem it is the first FAQ in our fixes page: 
http://www-4.ibm.com/software/ad/wdt400/update_downloads.html 

the specific question is answered in the URL

ftp://service.software.ibm.com/as400/products/ad/wdt400/helpsys_diag.html 

I hope this helps,
---------------------------------------------------------------------------------------------
 

Edmund Reinhardt, AS/400 AD Tools,  reinhard@ca.ibm.com 
Dept 607,   IBM Canada Lab           TL 778-4392  Phone 448-4392 


---------------------- Forwarded by Edmund Reinhardt/Toronto/IBM on 04/02/2001 
05:34 PM --------------------------- 
To:        Edmund Reinhardt/Toronto/IBM@IBMCA 
cc: 
From:        James Littlejohn/Toronto/IBM@IBMCA 
Subject:        Re: Can't get Help to work anymore 


Hi Edmund, 

there was a followup to this from another customer in the mailing list. In 
this case, the customer was using Windows ME which was unsupported for the 
last release. 

There is a Web doc that sometimes is handy to refer customers to who are 
having trouble with Help. It's located at: 
ftp://service.software.ibm.com/as400/products/ad/wdt400/helpsys_diag.html 

Hope that helps 


James Littlejohn
IBM Canada Limited, Toronto Lab
Toronto Information Development
3S/870/1150/TOR
416-448-4343 tl 8-778-4343
jlittlej@ca.ibm.com


---------------------- Forwarded by James Littlejohn/Toronto/IBM on 04/02/2001 
04:11 PM --------------------------- 
To:        Edmund Reinhardt/Toronto/IBM@IBMCA 
cc:        James Littlejohn/Toronto/IBM@IBMCA 
From:        Jennifer Calder/Toronto/IBM@IBMCA 
Subject:        Can't get Hel;p to work anymore 


Hi Edmund - 

I mentioned to James and he says he knows the answer... (so I'm hoping 
he'll reply) 

Jen
___________________________________________________
Jennifer Calder
IBM Canada Toronto Lab, Toronto Information Development
               Phone: 448-3917        Tie Line: 778-3917
               Office: #3S43F        Address: 3S/870/1150/TOR
Intranet:        Notes: Jennifer Calder/Toronto/IBM@IBMCA
               URL: http://jcalder/
               Sametime Connect: jcalder@ca.ibm.com
               Sametime e-meeting: Jennifer Calder/Toronto/IBM
               NetMeeting: jcalder.torolab.ibm.com / 9.21.30.31
Internet:        e-mail: jcalder@ca.ibm.com

---------------------- Forwarded by Jennifer Calder/Toronto/IBM on 04/02/2001 
04:02 PM --------------------------- 
To:        jennifer Calder 
cc: 
From:        Edmund Reinhardt/Toronto/IBM@IBMCA 
Subject:        Can't get Hel;p to work anymore 


This is a pretty common complaint. 
I know there is an answer but not what the answer is.

---------------------------------------------------------------------------------------------
 

Edmund Reinhardt, AS/400 AD Tools,  reinhard@ca.ibm.com 
Dept 607,   IBM Canada Lab           TL 778-4392  Phone 448-4392 


---------------------- Forwarded by Edmund Reinhardt/Toronto/IBM on 03/29/2001 
03:11 PM --------------------------- 
Please respond to CODE400-L@midrange.com 
Sent by:        owner-code400-l@midrange.com 
To:        CODE400-L@midrange.com 
cc: 
Subject:        Can't get Hel;p to work anymore 


I installed the newest WebSphere tools over ADTS and now none of the Help 
works.  I've downloaded SP1 and applied that and the Help still didn't 
work. 

Anyone run into this and know what to do to fix it?  Without the Help 
function Code/400 is almost helpless.

_______________________
Booth Martin
Booth@MartinVT.com
http://www.MartinVT.com
_______________________
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