Re: AR Statement Issue

["Bill" <billzbubb@xxxxxxxxxxxxxxxx>]

Tom Jedrzejewicz @ San Pedro wrote:
> A customer took a deduction on a payment on 2-Dec, and A/R entered a
> Debit Memo to account for the difference.  This is standard procedure.
> After the deduction was checked to be correct, a Credit Memo was
> entered
> on 26-Dec and properly offset the Debit Memo.
>
> However, when the AR close was run, the original Debit was
> soft-deleted
> (status to ZD), and the associated Credit was left active (status =
> 'RC').  So now the credit shows on the statement, and the statement
> (ACR410) doesn't balance to A/R.

Tom,

In cases like this, I always want to look at the raw file data to see if it
might shed light on what might be happening.  Easiest way would be to run
RunQry *None QryFile((RAR)) .  What's the remaining due amount on the zero
sequence records?

Bill