RE: AR Statement Issue

[DeeDee Virgei <DeeDee.Virgei@xxxxxxxxxxxxxx>]

Hi Tom,

We have something similar happen when we accidentally combine customers w/
different currency codes in a billing batch...  I'd check the RCURR
(Currency Code) and the RCOMP (Company Number) on the RAR file on both
records.  Also, we've had similar problems w/ corporate accounts, where we
debited the child account and credited the corporate account (or visa
versa).  Hope this helps.

DeeDee Virgei

-----Original Message-----
From: Tom Jedrzejewicz @ San Pedro [mailto:TJedrzejewicz@contessa.com]
Sent: Thursday, January 02, 2003 5:02 PM
To: bpcs-l@midrange.com
Subject: AR Statement Issue


Folks - got a strange issue here.

A customer took a deduction on a payment on 2-Dec, and A/R entered a
Debit Memo to account for the difference.  This is standard procedure.
After the deduction was checked to be correct, a Credit Memo was entered
on 26-Dec and properly offset the Debit Memo.

However, when the AR close was run, the original Debit was soft-deleted
(status to ZD), and the associated Credit was left active (status =
'RC').  So now the credit shows on the statement, and the statement
(ACR410) doesn't balance to A/R.

Any help would be appreciated . . . we are on v4.0.03.

Thanks!
Tom Jedrzejewicz, Contessa Food Products
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