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Folks - got a strange issue here. A customer took a deduction on a payment on 2-Dec, and A/R entered a Debit Memo to account for the difference. This is standard procedure. After the deduction was checked to be correct, a Credit Memo was entered on 26-Dec and properly offset the Debit Memo. However, when the AR close was run, the original Debit was soft-deleted (status to ZD), and the associated Credit was left active (status = 'RC'). So now the credit shows on the statement, and the statement (ACR410) doesn't balance to A/R. Any help would be appreciated . . . we are on v4.0.03. Thanks! Tom Jedrzejewicz, Contessa Food Products THIS MESSAGE IS INTENDED ONLY FOR THE USE OF THE INDIVIDUAL OR ENTITY TO WHICH IT IS ADDRESSED AND MAY CONTAIN INFORMATION THAT IS PRIVILEGED, CONFIDENTIAL AND EXEMPT FROM DISCLOSURE UNDER APPLICABLE LAW. If the reader of this message is not the intended recipient, or the employee or agent responsible for delivering the message to the intended recipient, you are hereby notified that any dissemination, distribution, copying, downloading, storing or forwarding of this communication is prohibited. If you have received this communication in error, please notify us immediately via email and delete the message from your computer files and/or data base. Thank you.
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