Re: RMA History

[MacWheel99@xxxxxxx]

Thanks for all the information.
You clarified a lot in my mind as to how RMAs function & how to find info in
the data base about their status.
Some of the co-workers who can explain our needs are still away on holidays.

Apparently our customer service enters RMA & adjusts it as more info comes in.
Reciept is by inventory adjustment with RMA # entered to the comment field
manually (which means sub-string inconsistent placement).
QC makes a determination.
Accounting does not actually do the Post Ship Billing until the customer
takes the credit on the check, at which point all the paperwork outside of
BPCS has to first be in agreement, because they think the RMA disappears at
that point.
Thus the month of credit against sales total is not the same month as when
the inventory actually came back to us, and the billing history date is when
the paperwork straightened out & is somewhat misleading.
The ITH date is when it happened.

MacWheel99@aol.com (Alister Wm Macintyre) (Al Mac)
BPCS 405 CD Manager / Programmer @ Global Wire Technologies Incorporated
http://www.globalwiretechnologies.com = new name same quality wire
engineering company: fax # 812-424-6838