Re: SSA Licensing Fees and OGS -- BPCS-L

to give ssa some credit, which we need to do occasionally, i have used the 
Australian help line for 'after hours' support. they speak English and are more 
than willing to help. but the response is sporadic. if there is somebody 
available to take your call when you place it, you can speak to a help they may 
or may not be able to help you (same as when calling the us number). but if 
nobody is available to answer your call, you leave your phone number and get a 
call back in a couple of days from the US help desk.

please realize that these comments were based upon past experiences. from what 
i have read, several people have commented that ssa is improving their help 
line and these comments may not apply to the new improved help line.

chick doe
barton instrument systems

>>> pfield@specprod.com 12/28/01 01:59PM >>>
This is very true.  Last April our OGS fee went up about 830%!!!!  What a
shock!  I am currently working on the budget for 2002 - - remains to be seen
if I can justify it.  I also agree that the help line quality has improved,
however I personally find that OGS-Online is virtually useless!  Plus where
is this help line when I'm here on New Year's closing out the year or late
at night trying to do some other close before the start of business?

Phyllis Field, CPIM
IS Manager

----- Original Message -----
From: <Roger.Henady@thorco.com>
To: <bpcs-l@midrange.com>
Sent: Friday, December 28, 2001 11:30 AM
Subject: Re: SSA Licensing Fees and OGS


>
> If the OGS continues to go up more companies will choose to drop the
> support.   Will this really result in more $$ for SSA?    With less users
> on support that will result in less companies on the newer releases and a
> smaller piece of the market.   Without OGS,  when a company chooses to
> upgrade they will evaluate competitors products.
>
> I wonder what percent of the customers have OGS.   30% ??     If OGS did
> not cost so much $$$$$$$$.    Maybe that number would grow to 50%.     To
> prove the ROI on OGS is getting harder to do.    During a tough year the
> Expense of OGS is hard to justify.
>
> Its time to think Wal-Mart,   the lower the price the more customers will
> participate, resulting in more $$ for SSA and a larger active customer
> base.   Happy and satisfied customers are the best marketing tool SSA can
> have.    This type of dialog within a customer base is not what a company
> wants to hear from the customers.   They would rather the customers praise
> the new developments and the benefits of this tool in the Business.
>
> I will say the help line quality has improved.   My last calls have been
> answered during the first call and the individual was very knowledgeable
of
> the product.
>
>
> Roger Henady
> Thorco Industries
> (417) 682-1340
>
>
>
>
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